Team Summary Visa Consulting & Analytics (VCA) Australia, New Zealand, and South Pacific (AUNZPI) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, operational optimisation, customer engagement and overall business profitability. VCA is made up of three services lines - Advisory, Data Science and Implementation Services, the latter being the execution arm of VCA. Our Implementation Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services. We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client. We are looking for a Senior Product Manager embedded with one of our valued clients based in Auckland. This role is offered as a fixed-term contract for up to 24 months. Role Summary As a Senior Product Manager embedded with a banking client in Auckland, you will be responsible for managing the performance and growth of a major loyalty program, working directly with one of New Zealand’s largest banks. This role is an opportunity to lead the program strategy, roadmap, execution and governance to ensure the program delivers measurable commercial and customer value. Key Responsibilities: Manage the loyalty programme , ensuring seamless daily operations and delivery against defined KPIs and success metrics. · Align stakeholders on performance, optimisation of the program, sequencing initiatives and the strategic roadmap Define the offer strategy and work with internal and external stakeholders to ensure a pipeline of offers that meet customer needs Use customer data to identify behavioural trends and priority segments. Translate insights into targeted optimisations (offers, mechanics, journeys), track impact, and iterate to lift engagement and ROI Lead governance forums (e.g., steering, WIP, risk reviews) that drive transparency, decision making, and accountability across stakeholders Maintain operational rhythms (issue management, backlog prioritisation, change control, risk and compliance) to keep delivery on track and proactively address risks and opportunities for improvement Work with marketing and proposition teams to deliver campaigns that drive programme success. Support the development merchant pipeline, including identifying leads, collaborate on sales support materials and negotiation support Why this is important to Visa This role supports a strategic and multi-dimensional client in New Zealand as a key member of Visa’s growing team. By leading the loyalty programme, you will help strengthen Visa’s client partnerships, drive innovation in customer engagement, and contribute to the ongoing success of Visa’s advisory and implementation services in New Zealand. The role will ideally be based in Auckland CBD in a hybrid work environment (minimum 3 days in office per week).
Key Requirements The ideal candidate will possess over eight years of robust experience in program or product management , in addition to meeting the following: Financial services experience. Preferably an understanding of retail products, cards, scheme networks and/or loyalty levers. Demonstrated ability to develop and execute partnership strategies that deliver mutual value for all parties. Understanding of segmentation, targeting, and personalisation strategies to optimise product effectiveness. Comfortable working with data teams to analyse offer performance, customer uptake, and ROI, using insights to drive continuous improvement. Experience managing risk, compliance, and legal considerations in a complex environment. Skills in influencing, aligning, and communicating internal and external stakeholders Life at Visa: As the world's leader in digital payments technology, Visa's mission is to connect the world through the most creative, reliable, and secure payment network - enabling individuals, businesses, and economies to thrive. Our advanced global processing network, VisaNet, provides secure and reliable payments around the world, and is capable of handling more than 65,000 transaction messages a second. The company's dedication to innovation drives the rapid growth of connected commerce on any device and fuels the dream of a cashless future for everyone, everywhere. As the world moves from analogue to digital, Visa is applying our brand, products, people, network and scale to reshape the future of commerce. At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doin