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The Senior Claims Handler for Solicitors Professional Indemnity is a pivotal role in London that combines strategic claims management with mentorship. This hybrid, permanent position focuses on managing a portfolio of complex solicitors professional indemnity claims from inception to resolution, while supporting the Assistant Claims Manager by guiding junior claims adjusters and interns. The role emphasizes collaboration, technical depth, and exceptional service delivery in a dynamic, client-focused environment. You will have the opportunity to contribute to a legacy of excellence by applying your experience in PI claims to deliver fair, timely, and well-reasoned outcomes.
Your responsibilities include end-to-end claims management, mentoring junior colleagues, and expanding the team’s capabilities through knowledge sharing and training. While the primary focus is solicitors PI, there will be opportunities to handle other professional indemnity (PI) claims as needed. The role requires staying current with industry best practices, maintaining strong relationships with insureds and brokers, and delivering a consistent level of high-quality service across a portfolio of high-value matters. If you are a seasoned claims professional with leadership qualities and a passion for mentoring, this position provides a platform to influence the claims practice and drive continual improvement.