Primary Function of the Position: We are looking for a motivated and detail-oriented individual, who will create a positive experience to all our customers, to join our Payroll team. In this role, you will partner cross-functionally with our Human Resources / People Services organization while providing seamless support for the U.S. and Canada Payroll Team based in Atlanta, GA (U.S.). This role will offer opportunities to lead on key projects, drive process improvements, and enhance performance metrics in addition to being the initial point of contact for payroll related issues for U.S. and Canada based employees by leading the effort of ServiceNow ticket administration. Roles & Responsibilities: Key member of the U.S. and Canada Payroll team that is the primary liaison with People Systems/HR team ensuring seamless partnership in delivering an outstanding customer experience. Oversee management of ServiceNow platform for U.S. Payroll team including metric reporting, Service Level Agreement (“SLA”) performance, and more. Provide top tier customer support for employee payroll-related inquiries through ServiceNow by being initial reviewer of ServiceNow cases, assign case complexity and priority, resolve cases when able, and escalate to manager when necessary. Lead recurring meetings and reviews of payroll case management and metrics for U.S. and Canada Payroll team to drive transparency and accountability for case resolution management. Develop standard operating procedures (“SOPs”) for frequent employee payroll-related inquiries to expedite resolution. Enhance frequency of communication to customers (i.e., weekly reporting of case status) throughout the case management cycle to ensure customers are provided frequent updates to improve transparency (i.e., case assignment, target completion date, status updates, and more). Become proficient in company’s HR and payroll systems (i.e., Workday, ADP Vantage, WorkforceNow and WorkForce). Helping with garnishments, Leave of Absence, reviewing and sorting incoming mail. May assist with administering other special projects as needed.
Required Skills and Experience: Minimum 2-4 years of Payroll processing experience. Experience with the following tools a plus: ServiceNow, ADP Vantage, WorkforceNow, WorkForce, and Workday (or other HCM system). Passion for delivering world-class customer service with focused attentiveness and responsiveness to employee needs. Excellent organizational skills and initiative to improve processes. Ability to thrive in a matrix organizational environment across multiple cultures. Demonstrated ability to manage multiple tasks requiring rigorous and meticulous attention to detail. Acts proactively to achieve results and always strives to deliver more than is expected before being asked to. Thrives in cross-functional environment to drive better solutions and outcomes; seeks input to make better informed decisions. This role requires working onsite in our Peachtree Corners, GA office Tuesday, Wednesday, and Thursday every week Required Education and Training: Bachelor's degree and/or certification in Business Administration or related field is preferred. #LI-HYBRID #WeAreIntuitive
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process). For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes. We will consider for employment qualified appl