Primary Details Time Type: Full time Worker Type: Employee Location: Open to all QBE offices nationally, east coast preferred Type: Permanent, full time Hybrid role The opportunity We have an opportunity for an experienced Insurance professional to join the AUSPAC Claims team as a Partner Relationship Manager, Property. Reporting to the Head of Customer Delivery Partnerships, the Partner Relationship Manager (PRM) is accountable for managing the success of the QBE’s Partners/Suppliers to deliver the best customer experience of QBE’s property claims. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. Your new role The PRM is responsible for management of the Partner Network, working collaboratively with our partners and internal stakeholders to improve outcomes, service delivery and achievement of the Performance Benchmarks as set out in the QBE Partner/Supplier Agreement. In addition to managing supplier partnerships, you will focus on the following key activities: Actioning feedback, performance insights, and quality assurance results with partners and internal stakeholders Monitor trends and recommend and/or implement appropriate strategies to address emerging issues Support the preparations and response to CAT events including supporting activities in the CAT Management Plan, preparations of packs and reporting, and any required on-site CAT event support including industry forums Support with Customer Health Checks and tracking of actions Support the Customer Delivery Partnership Team with agreed projects and initiatives, ensure coverage during periods of leave, and respond to ad hoc requests as required About you To be successful in this role you will have a fundamental knowledge of the Australian Property Insurance Industry, with a history of collaborative work with Claims teams, internal stakeholders, partners and customers. You will also have; A working knowledge of contractual agreement interpretation and knowledge of relevant building standards Previous experience in external customer and partner contact, liaising with various business disciplines Proven relationship and category management experience, with strong communication, negotiation and problem solving skills Must have a Full Australian drivers license and travel is required (interstate) Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice 18 weeks’ gender-equal flexible leave for all new parents, including paid super To learn more about benefits of working with us, click here . Awards & Recognition We value our employee’s experience with us and are proud to have been recognised for the following awards: 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates To learn more about our achievements, click here. How to Apply If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. Your career. At the heart of it. QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com . Skills: Application Close Date: 14/04/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.