Summary of Responsibilities Reporting to the Director of Technical Events, your responsibilities include, but are not limited to: Demonstrate Fairmont core values in all interactions. Consistently offer professional, friendly and proactive customer service while supporting fellow colleagues. Coach and mentor the junior audiovisual team, ensuring accountability, high performance, and exceptional guest service, whilst working with the Director Technical Events to drive employee satisfaction results fostering professional growth. Deliver exceptional guest service in all interactions with clients and guests. Function as both a technician and sales representative as business volume demands Effectively prepare and present quotes and proposals in a timely manner to customers. Drive new business through proactive sales efforts and client relationship development. Support Director Technical Events in accurate and timely revenue forecasting, labor planning, and cost control. Drive new business through proactive sales efforts and client relationship development. Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. Collaborate with Sales, Catering, and Conference Services to assess client needs and deliver tailored technical solutions. Attend site visits, pre-conference planning meetings as necessary to support the customer event experience. Manage vendor relationships to ensure quality and cost-effective service delivery. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Follow SOPs for technical operations, including contingency and emergency preparedness plans. Resolve guest concerns promptly and professionally, ensuring high satisfaction levels. Ensure compliance with all corporate, hotel, and departmental policies and safety standards. Perform any other function related duties and projects as assigned.
Qualifications: Minimum 3 years international on-site venue management experience preferably in a luxury hotel. 3 years’ experience in event technology and sales Strong background in sound, video, lighting and hybrid event technologies. Proven ability to lead teams and deliver high service standards in a fast paced environment Proven ability to focus attention on guest needs, remaining calm and courteous at all times Excellent interpersonal, communication, and administrative skills. Advanced technical aptitude with proficiency in Windows, Mac OS, and AV software. Availability to work flexible hours including evenings, weekends, and holidays. Strict adherence to health and safety protocols as defined by Accor, WHO, and CDC. Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC). Perform any other duties, tasks, and assignments within your department as required.