Open Roles
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.
The ITSM Service Management Engineer plays a critical role in supporting and maturing IT Service Management practices across ONE (Operations, Network, & Employee Digital Experience). Operating in a hybrid capacity—both technical and process-focused—this role ensures consistency, quality, and performance of ITSM processes within the ONE Service Management operating model.
The specialist collaborates closely with ITSM Leads, engineering teams, operational support groups, and business stakeholders to enable efficient service delivery and continuous improvement. You'll drive process maturity while supporting technical implementation.
We seek candidates with 2-5+ years of experience in IT Service Management, technical operations, or related fields. Working knowledge of ITIL frameworks and ITSM best practices is essential. Experience with ITSM platforms like Remedy, Jira Service Management, or BMC is required. Exposure to dashboards, analytics, or data visualization tools like DOMO or Power BI is preferred.