Primary Details Time Type: Full time Worker Type: Employee AVP, Specialty Casualty Claims Location: New York City, NY Work Arrangement: Hybrid (8-12 days in office per month) The salary range for this role is between $170,000-$255,000 The Opportunity The purpose of this role is to oversee the operational and technical aspects of the team, ensuring efficient claims handling through best practices. This role involves driving continuous improvement initiatives to enhance quality and service while building strong relationships with both internal stakeholders and customers. Responsibilities: Establish methods and procedures to manage, supervise, and direct the claims operations in a cost-effective manner Set department goals and policies in conjunction with business plans to ensure objectives are met Identify, analyze, recommend and implement process improvements in functional areas Achieve specific key performance indicators and strive to find better ways to improve overall service delivery Act as a critical point of escalation on complex, denied or pending claims Maintain current knowledge of products and services to provide direction and respond to issues Cultivate positive relationships with internal and external customers to accomplish organizational goals Assess present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility Work Experience: Necessary Work Experience includes: Significant relevant experience. Preferred Work Experience includes: Management experience with claims management. Experience managing claims teams across multiple locations. Legal or long tail claims experience. Experience managing remote teams. Qualifications: Necessary Qualifications include: Tertiary Degree or equivalent combination of education and work experience. Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team. QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to: Hybrid Working – a mix of working from home and in the office 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis Competitive 401(k) program with company match up to 8% Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice Tuition Reimbursement for professional certifications, and continuing education Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community To learn more, click here: Benefits | QBE US . Why QBE? What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact. Join us now, so you can be part of our success – and we can be part of yours! https://www.linkedin.com/company/qbe-north-america/ Commitment to Diversity QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information. Equal Employment Opportunity: QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. Supplementary information