Primary Details Time Type: Full time Worker Type: Employee Associate Manager Inland Marine and Cargo Claims Location: USA –Atlanta, GA Work Arrangement: Hybrid The salary range for this role is: $ 101,000-151,000 The Opportunity The purpose of this role is to oversee the daily operations of the claims unit, offering guidance to the team on claims management, policy adherence, and maintaining high-quality standards. This role involves coaching and mentoring Technical Claims Specialists and providing technical guidance on complex and high-value claims to ensure effective team performance. Responsibilities: Initiate new ideas and concepts to support business plan development. Supervise the management and settlement of all claims with the team. Ensure compliance with statutory and corporate service standards. Maintain good client relationships and respond to critical issues effectively. Provide technical expertise and mentoring for team development. Monitor compliance with industry guidelines and policies. Develop and implement processes for compliance with regulations. Review and settle problematic cases, authorise payments, and handle complaints. Plan, manage, and review employee performance. Continuous business improvement for cost efficiencies and quality service. Work Experience: Preferred Work Experience includes: Significant experience in the insurance industry with general insurance knowledge, project and/or process management experience. Relevant working experience with some in a supervisory role and/or a proven capability to perform the job. Some experience in a similar role. Experience with insurance background is an advantage. Customer service and end-to-end interaction management experience. Qualifications: Necessary Qualifications include: Tertiary Degree or equivalent combination of education and work experience. Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team. QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to: Hybrid Working – a mix of working from home and in the office 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis Competitive 401(k) program with company match up to 8% Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice Tuition Reimbursement for professional certifications, and continuing education Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community To learn more, click here: Benefits | QBE US . Why QBE? What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the center of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we’re big enough for your ambitions, yet small enough for you to make a real impact. Join us now, so you can be part of our success – and we can be part of yours! https://www.linkedin.com/company/qbe-north-america/ QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information. Equal Employment Opportunity: QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status. This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship. Supplementary information Global Disclaimer: The duties listed in thi