To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Software Engineering Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Software Engineering SMTS, Salesforce Office hybrid in San Francisco, New York City or Dallas As a Senior Member of Technical Staff (SMTS), you will be a key technical contributor who designs, develops, and delivers high-quality Salesforce solutions. This role combines deep technical expertise with collaborative problem-solving to drive innovation and business impact. You will take ownership of complex technical challenges and implement scalable solutions that align with enterprise objectives. What You'll Do Technical Design & Development Design and implement complex Salesforce solutions across Sales Cloud, Service Cloud, and custom applications Develop solutions using Agentforce, Agent Builder, and AI-driven Salesforce capabilities Build sophisticated automation using Flow Builder, including orchestration, screen flows, and auto-launched flows Write clean, efficient, and well-documented Apex code following platform best practices and design patterns Design integration solutions using REST APIs, Platform Events, Change Data Capture, and infrastructure discovery tools Platform Innovation & Optimization Analyze Salesforce releases and proactively recommend features that add business value Troubleshoot complex platform issues using deep understanding of Salesforce architecture, order of execution, and governor limits Leverage AI-assisted development tools (e.g., Cursor, GitHub Copilot, Agentforce) to accelerate delivery and enhance code quality Utilize advanced developer tools including Apex Log Analyzer, Query Plan Tool, and Event Monitoring Collaboration & Leadership Partner with Business, Product, Architecture, Engineering, and QA teams to deliver scalable, high-performance solutions Participate in solution design sessions, providing technical recommendations and architectural input Collaborate on roadmap planning and contribute to architectural decision-making Mentor and develop team members through knowledge sharing and code reviews Contribute ideas and feedback across the team's portfolio of projects Specialized Focus Areas Design hierarchical data models and self-referential relationships for Configuration Item (CI) dependency mapping Implement ITIL Service Configuration Management principles Build automated data reconciliation and normalization rules What You'll Bring Required Experience & Skills 8+ years of hands-on experience in the Salesforce ecosystem with demonstrated independent delivery Advanced proficiency in Apex development, including triggers, batch processing, queueable Apex, and asynchronous patterns Strong expertise in Agentforce, Agent Builder, and Salesforce AI features Experience with Lightning Web Components (LWC) and the Lightning UI framework Proficiency in REST/SOAP APIs, web services, and integration patterns (event-driven, batch, real-time) Deep understanding of Salesforce platform fundamentals: data model, security model, order of execution, and governor limits Experience with test automation (Apex tests, integration testing, regression automation) Solid experience with Sales Cloud and Service Cloud configuration and customization Proficiency with Git, modern IDEs (VS Code, IntelliJ, Eclipse), and CI/CD tools (Jenkins, GitHub Actions, GitLab CI) Experience with Agile methodologies (Scrum, Kanban) Relevant Salesforce certifications (Platform Developer I & II, Administrator) Preferred Experience & Skills Experience with Salesforce DX, scratch orgs, and CLI tools Familiarity with MuleSoft AnyPoint Platform for enterprise orchestrations Experience with managed packages, unlocked packages, or AppExchange development Knowledge of CMDB and ITIL Service Configuration Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable a