To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. As a Salesforce Project Manager (Individual contributor) , you will lead & own the end-to-end delivery of global, outcomes Salesforce implementations using Agile methodologies and modern, AI-enabled delivery practices. You will be accountable for delivery excellence, financial performance, governance, and stakeholder alignment, operating with a strong business-owner & customer first mindset.This role requires strategic thinking, executive presence, and hands-on delivery leadership to manage complex Salesforce programs, protect project margins, and scale delivery impact across the organisation. What We Expect End-to-End Salesforce Delivery & Financial Ownership: Own the complete Salesforce delivery lifecycle, managing scope, timelines, risks, resourcing, and dependencies while ensuring high-quality outcomes and protecting Sold vs. Delivered margins. Agile Delivery Leadership: Lead Agile delivery using frameworks such as Scrum and SAFe, driving sprint execution, backlog prioritisation, delivery predictability, and high-performing cross-functional Salesforce teams. Program Planning & Roadmap Management: Develop and manage integrated project plans and delivery roadmaps, ensuring transparent progress reporting, risk visibility, and dependency management across the engagement lifecycle. Stakeholder & Executive Management: Drive stakeholder alignment through effective communication, executive reporting, governance forums, and proactive escalation management in complex, global environments. Quality Governance & Delivery Excellence: Establish and enforce delivery governance, standards, and best practices, ensuring compliance, quality benchmarks, and continuous improvement across projects. Resource & Budget Management: Plan and optimise project resourcing, manage budgets and forecasts, track financials, and mitigate delivery and financial risks throughout the engagement. AI-Driven Productivity Enhancement: Encourage the strategic adoption of authorised AI technologies to boost team efficiency and optimise overall project delivery cycles Timezone flexibility : Timezone flexibility to ensure comprehensive support and alignment with global customer needs Requirements Must Have: 10+ years of total experience in the IT industry, with 5+ years delivering Salesforce projects Should be able to speak Japanese language. Proven experience managing Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud and/or Industry clouds Strong understanding of the Salesforce delivery lifecycle, with the ability to collaborate effectively with Architects and Technical Leads (hands-on configuration is not required) Demonstrated ability to communicate clearly, confidently, and assertively with senior stakeholders and executives Salesforce Certifications (any one): Sales Cloud Consultant Service Cloud Consultant Experience Cloud Consultant Project / Agile Management Certification (any one): PMP, PMI-ACP, SAFe Agilist, PRINCE2, CSM, or PSM Hands-on experience with project management and collaboration tools such as JIRA, Azure DevOps (ADO), MS Project, Smartsheets, Google Workspace Awareness and practical exposure to AI-enabled delivery tools (e.g., Gemini, Notebook LM) and an Agentic Delivery mindset Willingness to travel on a need basis Desirable/Nice to Have: Experience delivering Salesforce projects in Financial Services, Consumer Goods, Healthcare, or Life Sciences domain(s) Exposure to MuleSoft, Salesforce Data Cloud, or related integration and data platforms Salesforce Agentforce Specialist or Legend certifications, with experience managing Agentforce-enabled projects Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the applicati