ESSENTIAL DUTIES AND RESPONSIBILITIES: Control Tower Operations & Visibility Support Monitor day to day transportation/shipments, identifying delays, exceptions, and risk triggers. Escalate disruption issues and support corrective actions to maintain service levels. Digital Tools & Process Improvement Maintain regional dashboards and key performance indicators (OTD, OTIF, exceptions, detention/demurrage trends). Work with procurement, customer operations, carriers, 3PLs, and trade compliance to resolve operational issues. Support root cause analysis and contribute to preventive action improvements. Utilize visibility platforms (e.g., FourKites, Project44) and transportation systems (TMS/OTM) for shipment monitoring. Support data quality validation and identify workflow gaps that impact visibility. Participate in digitalization initiatives, including basic workflow automation and system testing. Partner with the Logistics COE on improvements that enhance operational accuracy and data consistency. Operational Excellence Assist in maintaining regional KPI reporting, trend analysis, and weekly performance reviews. Support small‑to‑medium improvements that reduce exceptions, improve carrier performance, or enhance customer delivery. Contribute to peak‑season readiness and scenario planning activities.
REQUIRED: Bachelor’s degree in Supply Chain, Logistics, Business, or related field (or equivalent experience). At least 3 years of experience in logistics, transportation, or supply chain operations. Experience in AI, dashboards (Power BI, Excel, or similar tools) Experience working with carriers and 3PL partners. PREFERRED: Familiarity with visibility tools (FourKites, Project44), TMS/OTM, and ERP systems. Strong analytical and problem‑solving skills. Excellent written and verbal communication skills. Proficiency in English required. Ability to work collaboratively in a multinational team environment. Strong organizational and project management skills. Passion for continuous learning and professional development. SKILLS: Intermediate proficiency in Excel, Power BI, or Tableau. Experience with automation tools or workflow scripts a plus. Strong communication, collaboration, and detail orientation. Data Analytics & Reporting - Use dashboards (Power BI, Excel, or similar tools) to conduct trend analysis and support operational decisions. Technical & Core Competency Requirements - AI‑Driven Visibility, uses visibility tools and GenAI‑enabled alerts to identify disruptions and support exception management. Predictive Automation - Supports ML‑based predictive interventions and automated workflows to reduce manual exceptions. Cross‑Functional Collaboration - Partners with transportation, planning, trade compliance, customer operations, and carriers for issue resolution. Data Analytics - Uses dashboards and KPIs to perform basic trend analysis and support operational decisions. End‑to‑End Visibility - Monitors shipment milestones across systems and escalates delays according to SOPs. Scenario Planning - Supports simple digital-twin or what‑if analysis for operational planning. Risk Management - Identifies common logistics risk triggers and applies standard mitigation procedures. Highlight performance patterns, exceptions, and opportunities for improvement.
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