Open Roles
As the Digital Experience Manager at COS, you will lead the end-to-end digital customer journey across all online touchpoints. You will ensure our digital experience is intuitive, brand-aligned, and optimized for both customer satisfaction and commercial performance. This is a strategic role that combines UX expertise with commercial acumen.
You will lead the digital experience strategy and own the full customer journey across web and mobile, ensuring clarity, consistency, and alignment with global and regional goals. Using behavioral data, customer insights, testing results, and analytics, you'll identify opportunities and drive UX/UI improvements that enhance engagement, conversion, and retention. You'll oversee experience quality across all digital touchpoints, ensuring navigation, product presentation, and storytelling reflect the COS aesthetic and support commercial priorities.
You'll identify friction points throughout the purchase funnel and deliver actionable solutions that improve performance across key experience KPIs. You'll partner cross-functionally with Tech, Merchandising, Marketing, E-commerce, and Global teams to plan, execute, and refine UX initiatives and seasonal digital activities. You'll manage tools, platforms, and vendors while benchmarking competitors and industry trends, bringing forward fresh ideas that continuously elevate the COS digital experience.
Alignment to our company values is the most important characteristic we look for in all new joiners. We are open-minded and value collaboration. You should have strong experience in digital experience design, UX/UI optimization, and data-driven decision making. Experience with e-commerce platforms and digital analytics tools is essential.