Join a Challenger
Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.
How do we get there? With a talented team of inquisitive and agile challengers that break through the status quo. So, if you’re passionate about redefining the future of banking—while having fun—this could be your next big opportunity.
Our company continues to grow, and today we serve more than 800,000 customers across Canada through Equitable Bank, Canada's Challenger Bank™, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $142 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.
The Work
The Administrator is responsible for a variety of functions within the Deposit Operations group that include Compliance review and assessment, problem resolution, customer, and credit union communication, data input and quality assurance.
The core parts of your role would be to:
35% - Documentation Verification and Processing: Ensure all required documentation received from Concentra Trust, account officers, client, or credit union has been received in good order. Input details accurately into the banking system. Ensure verification/peer review is performed accurately and on a timely basis Processing may include: Applications/new deposits or subsequent contributions Search the banking system for existing CIF record or create a new CIF record. For new applications/deposits, or subsequent contributions, confirm receipt of the funds and the accuracy of the investment terms such as interest rate, term, issue and maturity dates etc., resolving discrepancies or recommending exceptions where and when appropriate. Redemption requests Maturity/renewal instructions Transfer requests Pre-Authorized Deposits (PAD's) Foreign exchange transactions Interest rate changes Cash management services to full service commercial clients Regular scheduled reporting tasks CIF maintenance 25% - Customer Service: Promptly responding to client inquiries received via telephone, e-mail, portal or fax Providing quality Customer Service Ensure customer satisfaction; must be well versed in product knowledge and features as well as policies and procedures. Be an educational resource for clients and credit union on EQB's regulatory, policy and product requirements. Resolving any issues that may arise and escalating as needed. 20% - Compliance Responsible to review investment documentation to ensure compliance with our obligations under: The Proceeds of Crime (Money Laundering) and Terrorist Financing Act & Regulations Deposit Type Instruments Regulations (DTIR) Familiar with all our compliance obligations to identify deficiencies & resolve them prior to accepting any new deposit and escalating matters when required. These include individual application specific criteria. Ensure deposit accounts are administered in accordance with legislation and internal policies and procedures while adhering to service standards for accuracy and timeliness. 10% - Quality Assurance: Ensuring all keying is processed accurately and is free of errors or deficiencies. All regulatory requirements are met and documentation has been correctly scanned and recorded. Documentation that is not compliant must be followed up with clients in a prompt and timely manner. Keep detailed records of non-compliant documentation and report if necessary. 10% Reporting and Reconciliation: On a daily or periodic basis as required, administrators must balance and reconcile Cash in CUC, identifying outstanding items that need to be followed up with the reconciliation department. Any unbalanced items must be thoroughly investigated by referring to documentation or instructions received. Communicate with the reconciliation department regarding any reconciling items.
Let's Talk About You!
Minimum 2 years’ experience in financial industry Post-secondary education Office Administration experience Strong interpersonal and communication skills – written and oral Superior attention to detail and strong organizational skills Self-motivated with the ability to work with little or no supervision Ability to work independently as well as within in a group/team environment Strong Customer Service orientation Ability to easily build rapport and foster positive relationships with both customers and team members Strong active listening skills with the ability to engage with the customer Professional and courteous telephone manner Able to perform well in a high volume, high intensity environment and mu