Operational Supervision & Quality Assurance: Ensure all spa, fitness, and recreation areas are clean, organized, and fully prepared at all times. Maintain cleanliness of treatment rooms, locker areas, relaxation lounges, gym facilities, and public wellness spaces. Replenish towels, linens, amenities, and supplies in accordance with brand standards and operational needs. Support the setup and reset of treatment rooms and wellness areas before and after guest use. Monitor equipment and facilities, reporting any maintenance issues promptly. Guest Experience & Service Excellence: Welcome guests to the wellness facilities and provide a warm, professional, and attentive service experience. Assist guests with facility orientation, including locker usage, amenities, and wellness areas. Anticipate guest needs by ensuring availability of towels, refreshments, and amenities. Maintain a calm, clean, and relaxing environment that enhances the overall wellness experience. Respond promptly to guest requests and support service recovery where required. Team Collaboration & Support: Support spa therapists, wellness instructors, and supervisors in ensuring smooth daily operations. Assist in preparing for treatments, wellness sessions, and recreational activities. Participate in daily briefings to stay informed of guest movements, priorities, and operational updates. Promote a team culture of cooperation, efficiency, and service excellence. Coordination & Communication: Communicate guest needs, preferences, and any concerns to the relevant team members promptly. Coordinate with Spa Reception and other departments to ensure guest readiness and facility availability. Report lost and found items, safety hazards, or irregularities immediately. Commercial & Financial Support: Support the promotion of spa services and wellness facilities through positive guest engagement. Maintain awareness of available services, packages, and facility offerings to assist guests effectively. Ensure proper usage and control of supplies to support cost efficiency. Standards, Safety & Compliance: Adhere to Raffles & Fairmont grooming, hygiene, and presentation standards at all times. Ensure compliance with health, safety, and sanitation regulations. Maintain cleanliness protocols and infection control standards across all wellness areas. Uphold guest privacy and confidentiality at all times. Support sustainability initiatives and environmentally responsible practices.
Qualifications & Experience: Minimum 1–2 years of experience in housekeeping, spa, recreation, or a similar role within hospitality. Experience in a luxury or five-star hotel environment is an advantage. Basic knowledge of spa and wellness operations is preferred. Pre-opening experience is a plus. Skills & Competencies: Strong attention to detail and cleanliness standards. Good communication and interpersonal skills. Ability to provide courteous and professional guest service. Basic organizational and time management skills. Ability to work as part of a team in a fast-paced environment. Personal Attributes: Positive, friendly, and service-oriented attitude. Well-groomed with professional presentation. Reliable, disciplined, and proactive. Calm and composed in a guest-facing environment. Willingness to learn and support team operations.
Understanding of luxury hospitality standards and guest expectations. Ability to support pre-opening activities, including setup and operational readiness of wellness facilities. A hands-on approach with strong attention to detail and ownership. Impeccable grooming and presentation aligned with luxury standards. Flexibility to work shifts, including weekends and public holidays.