Open Roles
Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role will support and guide the store team to deliver the most inspiring and exciting customer experience in line with H&M standards.
You will set the garment presentation on the sales floor and windows according to the Commercial Handbook. Together with the Department Manager, you will determine additional commercial opportunities in the store within H&M brand guidelines and execute floor moves based on joint discussions.
You will ensure you are up to date with current fashion trends and share, inspire, and educate the store team on seasonal trend information, upcoming campaigns, and brand standards. You will meet customer expectations on direct service according to H&M standards and support the store to achieve an excellent customer experience.
You will follow up on the H&M Visual Identity through the implementation of the Commercial Handbook and secure well-styled presentations. This position reports to the Store Visual Manager based on volume.