Open Roles
Working at the heart of a fast-paced fashion business, a Visual Keyholder is responsible for creating an environment that inspires customers to explore their personal style. The role supports and guides the store team to deliver the most inspiring and exciting Customer Experience in line with H&M standards. You will actively drive sales in the store and are responsible for implementing the Visual Identity. This position reports to our Store Visual Manager based on volume.
The Visual Keyholder will set garment presentation on the Sales Floor and Windows according to the Commercial Handbook. Together with the Department Manager, determine additional commercial opportunities within H&M brand guidelines. Execute floor moves based on joint discussions to optimize sales potential and customer experience.
Ensure you are up to date with current fashion trends. Share, inspire, and educate the store team on seasonal trend information, upcoming campaigns, and brand standards. Your fashion expertise will guide both customers and team members.
Ensure you meet customer expectations on direct service according to H&M standards. Support the store to achieve an excellent customer experience. Follow up on H&M Visual Identity through implementation of the Commercial Handbook and secure well-styled presentations that inspire customers.
Guide and support the store team in visual standards and presentation. This role offers opportunities to grow your visual merchandising career with a global fashion leader while making a direct impact on customer experience and sales.