The Vice President of Digital Employee Experience & Everyday AI is a global technology leader responsible for transforming how work gets done across the Global enterprise. This role spans knowledge workers and frontline/factory employees , owning the platforms and experience layer across HR technology, collaboration (Microsoft ecosystem), ITSM/help desk, payroll, and travel & expense . The mandate is to deliver a unified, personalized, and contextual employee experience , leveraging AI, enterprise search, digital assistants, and automation to unlock measurable productivity and capacity at scale. Essential Duties and Responsibilities: Everyday AI & Productivity Lead enterprise Everyday AI strategy to unlock workforce capacity Deploy digital assistants, copilots, and automation in the flow of work Establish enterprise search and knowledge intelligence as core capabilities Deliver measurable productivity gains (time saved, cycle time reduction) Unified Employee Experience (Knowledge + Frontline) Deliver a single, AI-powered employee experience layer (“front door”) Enable personalized, contextual experiences (role, location, shift, device) Support all personas: knowledge workers, factory/frontline, and managers Integrate HR, IT, payroll, T&E, and knowledge into a seamless experience ITSM, Help Desk & Enterprise Services Own ITSM and global help desk; expand to Enterprise Service Management Drive an AI-first service model (virtual agents, auto-resolution, intelligent routing) Improve self-service, ticket deflection, and cost-to-serve Platforms: HR, Collaboration, Work Management, Payroll & T&E Own HR tech ecosystem and enable AI-driven workforce insights Lead Microsoft ecosystem (M365, Teams, Copilot) adoption and governance Own work management platforms (planning, task, workflow orchestration) to improve execution visibility and flow of work Oversee learning platforms and providers to enable continuous, personalized upskilling Manage payroll and T&E platforms with focus on experience, compliance, and efficiency Factory & Frontline Enablement Extend digital experience into manufacturing/operations environments Enable AI-assisted workflows, knowledge access, and real-time decision support Improve productivity, quality, and onboarding speed Data, Analytics & AI Build a unified workforce data model across HR, ITSM, collaboration, and operations Deliver insights on productivity, experience, and service performance Apply AI/ML for forecasting, skills, and workforce optimization Cross-Functional Transformation & Partnerships Partner with HR, Operations, Finance, and Business leaders to reimagine processes and workflows with the employee at the center Drive simplification, automation, and experience-led redesign of end-to-end journeys Stay current on industry trends, emerging technologies, and AI innovations to continuously evolve the roadmap Manage strategic technology partners and ecosystem relationships to accelerate innovation and delivery Ensure HR technology decisions align with enterprise application roadmaps led by Mark Homan and the broader CIO organization. Partner closely with CISO on security, privacy, and risk management Security, Privacy & Compliance Ensure HR platforms meet security, privacy, and regulatory requirements (GDPR, CCPA, global equivalents). Partner with Security, Legal, and Privacy teams on access controls, data residency, retention, and audit readiness. Own platform‑level risk management and resilience planning.
Minimum of 15 years of experience leading enterprise HR technology or large‑scale business platforms Prior VP or Sr. Director leadership in a complex, global environment Deep expertise in Workday, ServiceNow, or comparable enterprise HCM ecosystems, Microsoft Platforms Strong background in enterprise architecture, integrations, and platform modernization Demonstrated success managing large vendor portfolios and multi‑million‑dollar budgets Experience operationalizing AI, automation, and data platforms within enterprise systems Proven ability to partner effectively with HR leaders, Finance, Security, and Legal Strong people leader with experience managing global, technical teams Bachelor’s degree required; advanced degree preferred
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