Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $19.74 - $26.96 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations . Schedule Details: Holidays - Every Other Holiday, Weekends - Every Other Weekend Scheduled Hours: 7AM - 3:30PM Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 24 Cost Center: 99940 - 5490 Registration Services Univ Union: SHARE (State Healthcare and Research Employees) This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. I. Under the general direction of the Registration Services Supervisor, Manager, and/or Director, performs a variety of complex duties for the registration of patients. II. Major Responsibilities: 1. Accurately obtains and enters demographic, insurance and other related patient information into the computer-based patient registration/scheduling system. Ensures all patient and/or witness signatures are collected on appropriate paperwork such as HIPAA, Consent to Treat, etc. 2. Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required. 3. Obtains and verifies workman’s compensation and automobile coverage when required 4. Schedules and/or arrives Radiology, Lab and basic ancillary service appointments. 5. Arrives and completes Emergency Department and Labor & Delivery demographic and insurance collection 6. Coordinates the provision of multiple services to patients. 7. Collects patient liabilities including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and patient balances as appropriate, prior to or on the date of service. 8. Performs Surgical Day admissions 9. Performs bed control, transfers, discharges and admissions tasks 10. Provides patient with standard information regarding their personal preparation for scheduled procedures and services. 11. Assesses patients’ financial needs and directs accordingly to financial counseling and refers to appropriate person or area. 12. Provides a variety of related clerical duties, such as retrieving medical and other records, faxing, collating, typing, transcribing, taking and relaying messages, transcribe paper orders when applicable, mailing packets, etc. 13. Maintains accurate and timely records, logs, files and related information as required. 14. Completes online death certificate registry. 15. Receive and secure patient valuables. 16. Monitors and maintains Patient Access and Revenue Cycle Work queues to ensure accurate and timely billing. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars, and on-going training as required or directed. 3. Demonstrates use of Lean Methodology and Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements including use of PPE as required by policy. 5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Performs other similar and related duties as required or directed. All Responsibilities are essential job functions unless otherwise noted. III. Position Qualifications: License/Certification/Education: Required: 1. High School Diploma. Preferred: 1. Associate Degree or certificate in Healthcare related field. Experience/Skills: Required: 1. Proficient data-entry skills with attention to detail. 1. Must have computer skills that include use of Windows and the ability to navigate. 2. Customer service skills both verbal and written; with a variety of internal and external customers. 3. Ability to work in a high volume, team-oriented environment. 4. English speaking, reading and writing skills. Preferred: 1. 1-2 years of data entry and/or customer service experience 2. Experience in hospital admissions, insurance, billing, scheduling or telephone customer service. 3. Previous insurance v