Technical Staff– ALM & DevOps Platforms Taking the development of new products, materials and processes to a higher level than ever before, our Technical Leadership team is the pinnacle of applied research and advanced engineering. Exploring the industry and competitive environment for a given technology or product line, they drive strategy and architecture in response. Working closely with design, systems engineering and marketing teams, and with business leaders and suppliers, their technology investigations and strategic analysis influence the development of unique products and partnerships. Join us to do the best work of your career and make a profound social impact as a Technical Staff on our Technical Leadership Team in Hopkinton/Austin. What you’ll achieve We are seeking a Technical Staff- (I10) to lead the architecture, reliability, and modernization of our enterprise ALM and DevOps tool ecosystem, including Jira/Confluence, qTest, GitHub Enterprise & GitHub Actions, Jenkins, Artifactory, Kafka, SonarQube, and Coverity . This role defines the technical direction, reliability posture, HA strategy, and operational excellence standards for tools supporting thousands of engineers globally. You will: Architecture & Resilience Define and evolve HA, DR, and scaling architectures across all ALM tools Build topology-aware designs and continuously measure and improve platform scalability, performance, and resilience Establish cross-tool patterns for identity, observability, RBAC/entitlements, and secure-by-default deployments Ensure all tool services meet strict requirements for availability, reliability, and stability Uptime, SLOs & Applied Observability Define and drive SLIs, SLOs, error budgets , and operational KPIs for every tool Implement applied observability : actionable metrics, logs, traces, alerts, and dashboards tailored to each platform Lead root-cause analysis, incident management, and continuous reduction in MTTD/MTTR Identity, Security & SRO Architect Okta integrations across tools: SAML/OIDC/SCIM, entitlement frameworks, group/role mapping, and auditability Ensure compliance with SRO/Security controls: hardening, secrets management, vulnerability remediation, and audit readiness Drive the HVA program uplift for tools: threat modeling, compensating controls, and DR testing Participate in PQC-readiness assessments and roadmap planning Platform Engineering & Automation Lead automation of infrastructure, upgrades, backup/restore, and operational workflows using Terraform, Ansible, GitOps and tooling APIs Create repeatable, consistent patterns for build pipelines (Jenkins/GitHub Actions) and artifact governance (Artifactory) Work directly with SMEs and Engineering teams to standardize CI/CD, improve reliability, and reduce operational toil Cross-Org Technical Leadership Influence architecture and platform decisions across Engineering, Infrastructure, and Security teams Mentor Architects, Principals, and Staff Engineers; create reference architectures and operational best practices Partner with vendors and internal teams to evolve capabilities and ensure long-term platform health Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role: Essential Requirements 15+ years with enterprise-scale DevOps/ALM platforms; deep expertise in several core tools (Jira, GHES, Jenkins, Artifactory, Kafka, SonarQube, Coverity, qTest) Demonstrated ability to design and operate HA/DR architectures and deliver 99.95%+ uptime systems Strong background in SRE/SRO , applied observability, performance engineering, capacity planning, and scaling large tool deployments Hands-on experience with Okta , identity federation, SCIM, authorization models, and enterprise entitlement design Solid foundation in Linux, networking, containers, Kubernetes, databases, and distributed systems Compensation Dell is committed to fair and equitable compensation practices. The salary range for this position is $204,000 - $264,000. Benefits and Perks of working at Dell Technologies Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that awaits you as a Dell Technologies team member — right now at MyWellatDell.com Who we are We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of d