From the beginning, our goal was to establish an advisory firm that stands apart from the rest – one that is grounded in our Core Values and dedicated to creating a positive experience not just for our clients, but for our people too. We firmly believe in the strength of collaboration, enthusiasm, generosity, and perseverance as the driving forces behind our success. With advisory solutions spanning accounting and risk, technology-enabled transformation, and transactions, we partner with our clients to solve today’s challenges and deliver present and future value.
Our commitment to our people has earned us numerous awards including Inc5000's Fastest Growing Companies and Glassdoor's Best Places to Work. Explore what our employees have to say about our unique culture by clicking here.
What You'll Do
Application & System Support Monitor assigned business applications and integrations to ensure stable performance and successful execution of system tasks. Support multiple systems concurrently, ensuring consistent processes, documentation, and user experience across platforms Manage ticket queues, troubleshoot and resolve user issues, and escalate as needed to maintain service quality. Work with system owners and technical leads to assess and configure new releases and enhancements. Perform standard BAU activities such as user setup, permission adjustments, and routine maintenance. Requirements, Testing & Documentation Translate business needs into detailed requirements, specifications, and test plans. Document system processes, workflows, and operational procedures to support long-term sustainability. Cross‑Functional Collaboration Partner with business and technical teams to facilitate clear communication, manage expectations, and ensure timely issue resolution. Support the preparation of reports, slide decks, and other materials for governance and change‑management forums. Change Management & Process Improvement Administer change request tracking (including Smartsheet database management) and support governance workflows. Contribute to change‑management activities, such as drafting communications, creating training materials, documenting new processes, and assessing change impacts and risks. Identify opportunities to streamline processes, improve system efficiency, and enhance the user experience. Assist in developing project plans and change‑management plans for system and process initiatives. Team Culture & Innovation Support a collaborative environment that encourages continuous learning and innovation within the technology team.
What You'll Bring
3-5 years’ experience supporting multiple enterprise systems in a system administration, systems analyst, or application support role (HRIS, Finance, CRM, PSA, T&E) Hands-on experience troubleshooting user issues and performing core system administration activities (user setup, permissions, configuration, maintenance). Experience working across multiple systems simultaneously, with the ability to prioritize and manage competing requests Strong documentation skills, including experience creating process documentation, workflows, or standard operating procedures Demonstrated ability to learn new systems and technologies quickly Experience working with business stakeholders across functions such as HR, Finance, and Operations Familiarity with ticketing systems (InvGate preferred) and structured support processes Understanding of data security and access management principles Strong attention to detail, organization, and follow-through Clear communication skills and the ability to work effectively with both technical and non-technical stakeholders Customer-focused mindset with a desire to improve systems, processes, and user experience Comfortable working in a fast-paced, collaborative, and cross-functional environment Openness to a hybrid work environment.
Qualifications
Bachelor’s degree or equivalent experience 3–5 years of relevant experience in systems administration, business systems, or application support Experience supporting more than one enterprise system (not limited to a single platform) Demonstrated ability to independently manage system support tasks and priorities
Benefits Summary
The CrossCountry total rewards package includes comprehensive healthcare options, including medical, dental, and vision coverage; flexible spending accounts; and a 401(k) with company matching. Additionally, employees can take advantage of generous parental and maternity leave policies, technology stipends, and wellness reimbursement programs, all designed to support both professional growth and personal well-being. For detailed information about benefits at CrossCountry, please visit our dedicated benefits site: https://www.crosscountry-consulting.com/careers/benefits/.
Equal Employment Opportunity (EEO)
CrossCountry provides equal employment opportunities (EEO) to all employees and applicants for employment and believes that respect and fair treatment are critica