Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $16.60 - $31.37 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations . Schedule Details: Monday through Friday Scheduled Hours: 8:30am - 5:00pm Shift: 1 - Day Shift, 10 Hours (United States of America) Hours: 40 Cost Center: 34000 - 2286 Charlton Ophthalmology This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. The Secretary, Medical Admin Sr provides advanced administrative and clerical support to physicians, advanced practice providers, and clinical staff. In addition to performing the full scope of Secretary, Medical Admin responsibilities, this position may coordinate office operations and staff activities, train and mentor administrative personnel, manage complex scheduling and program support, and serves as the primary liaison for clinical, academic, and administrative functions. The Secretary, Medical Admin Sr ensures the highest standards of professionalism, confidentiality, and customer service while supporting the operational efficiency of the medical office. II. Major Responsibilities 1. Patient Scheduling, Registration, and Coordination • Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing, collaborating with patients, caregivers, and ancillary services to ensure accuracy and timeliness. • Registers patients, verifies insurance coverage and eligibility, and secures required referrals or authorizations. • Assists with new patient intake, including collecting demographic and insurance information. • Identifies urgent patient-care needs and escalates to providers or clinical staff as appropriate. 2. Communication and Customer Service • Answers and screens phone calls, responds to routine inquiries, and routes messages to appropriate caregivers. • Greets visitors and patients, determines their needs, provides information on procedures and policies, and ensures a professional, courteous experience. • Serves as liaison between patients, families, and caregivers to promote timely and effective communication. • Escorts patients to examination rooms and chaperones examinations as required. 3. Documentation, Transcription, and Correspondence • Transcribes medical reports from dictation and produces correspondence, reports, memos, and other documents. • Proofreads and edits materials for grammar, spelling, format, and style. • Composes or prepares standard letters and forms for review. • Prepares, updates, and maintains patient charts, records, and other documentation in accordance with organization standards and HIPAA regulations. 4. Meeting, Program, and Faculty Support • Arranges and coordinates internal and external meetings; prepares and distributes agendas; records and distributes minutes. • Makes travel arrangements for conferences, meetings, and other events. • May coordinate residency, fellowship, clerkship, or other educational programs, including schedules, requirements, and related documentation, as assigned. 5. Billing and Financial Processing • Collects patient copayments, processes payments, and maintains records for daily deposits. • Performs on-site charge entry for submission to billing. III. Position Qualifications License/Certification/Education: Required: 1. High School diploma or equivalent. Preferred: 1. Completion of a medical secretary, medical assistant, or related vocational training program. Experience/Skills: Required: 1. 2 years of experience in a medical office or healthcare setting. 2. Proficiency in Microsoft Office Suite and electronic health record (EHR) systems. 3. Strong organizational, communication, and customer service skills. 4. Ability to maintain confidentiality of patient and organizational information. 5. Demonstrated ability to manage multiple priorities in a fast-paced environment. Preferred: 1. Previous experience providing administrative support in an academic medical office. 2. Familiarity with medical terminology, insurance authorization processes, and clinical workflows. Unless certification, licensure or registration is required, an equivalent combination of education and experience which prov