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Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
The Operations Change Management (OCM) Specialist plays a critical role in supporting IT Service Management practices across ONE (Operations, Network & Employee Digital Experience). Operating in a hybrid capacity with both process focus and high-level technical understanding, this role ensures consistency, quality, and performance of ITSM processes specific to change management within the ONE Service Management operating model.
The specialist collaborates closely with engineering teams, operational support groups, and business stakeholders to enable efficient service delivery and continuous improvement. You will ensure change management best practices are followed, maintain quality standards, and drive process excellence across the organization.
We are looking for candidates with 2-5+ years of experience in IT Service Management, change management, technical operations, or related fields. Working knowledge of ITIL frameworks and ITSM Change Management best practices is essential, along with experience with ITSM platforms such as Remedy, Jira Service Management, or BMC.
Join a team dedicated to operational excellence and continuous improvement. You'll gain exposure to enterprise-scale IT operations, develop your ITSM expertise, and contribute to Mastercard's technology infrastructure.