Open Roles
Baytown Ford, part of Sonic Automotive's network, is seeking a Service Porter to ensure smooth and efficient traffic flow through our service facility. This entry-level position offers the opportunity to be the first point of contact for service customers while maintaining our professional standards.
Greet all customers entering the service area with a friendly, upbeat professional attitude. Answer questions and direct customers to appropriate personnel or locations. Determine if customers have appointments and record customer name, VIN, tag number, mileage, and existing vehicle damage through walk-around inspections.
Control service traffic flow and parking, assisting with loaner vehicles as needed. Park vehicles after they've been written up, driving safely and reporting any lot damage immediately - zero lot damage is the goal. Retrieve customer vehicles at cashier for pick-up, waiting at the vehicle to thank customers for their business.
Install disposable seat covers, steering wheel covers, floor mats, and I.D. tags in all vehicles taken in for service. Deliver keys and repair order hard copies to the appropriate Service Advisor immediately after parking vehicles. Make key tags for vehicles as needed.
Maintain a clean and safe service drive area, free of trash, water, leaves, and dirt. Drive vehicles to and from service lane, service stalls, and parking lot as needed. Maintain a professional appearance and perform other duties as assigned. Must follow all company safety policies and procedures.