Summary: We are seeking an experienced Service Manager for Momentum Volkswagen. The ideal candidate will oversee daily operations of the service department, ensuring exceptional customer satisfaction and leading the team to achieve performance goals. Duties and Responsibilities: Lead and manage the service team, including service advisors and technicians, to maintain high levels of performance and customer service. Develop and implement service department processes to optimize efficiency and workflow. Ensure accurate and timely completion of service documentation, including repair orders and warranty claims. Monitor and analyze department KPIs to drive improvement and maximize profitability. Provide training, development, and mentorship to service team members. Maintain compliance with all dealership policies, procedures, and industry regulations. Oversee the scheduling of work, staff shifts, and labor management to control costs. Address customer concerns promptly and strive to exceed expectations for service quality and satisfaction. Collaborate with other dealership departments to promote a cohesive work environment. Forecast department goals, manage budgets, and align operations with overall dealership objectives.
3+ years of experience as a Service Manager in an automotive dealership setting. Comprehensive understanding of automotive service repair and maintenance processes. Proficiency with dealership management software and other computer applications. Strong customer service, communication, and interpersonal skills. Demonstrated ability to lead, manage, and motivate a team effectively. Exceptional organizational and problem-solving abilities. High school diploma or equivalent. Valid driver’s license with a clean driving record. Ability to pass pre-employment background checks, MVR, and drug testing. Preferred Qualifications: Experience with the Volkswagen brand and familiarity with OEM standards. Additional training or certifications related to automotive service management.
Compensation (Draw / Commission): On-Target Earnings (OTE): $60,000 - $150,000 + / year If meeting and exceeding service department quotas and goals Schedule : FULL TIME Sundays off Saturday Availability Required Benefits: Medical, dental, vision insurance 401k plan with company match Paid Time Off accrual Closed for Thanksgiving day and Christmas day Employee discounts on purchasing and leasing cars Opportunities for career advancement within a Fortune 500 company All your information will be kept confidential according to EEOC guidelines