We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Server, Hawthorn Dining Room & Bar. Inspire and create the grandest experience for our guest, clients and colleagues every day. You will embody the highest standards of hospitality . With polished professionalism, genuine warmth, and an expert understanding of our meticulously curated menu and beverage offerings, you will deliver intuitive, elevated service that transforms every dining experience into a lasting memory. Your attention to detail and anticipation of guest needs will reflect the exceptional quality and elegance synonymous with our brand. Reporting to the General Manager, Hawthorn Dining Room & Bar. Key Responsibilities Warmly welcome guests with genuine hospitality and a polished demeanor, setting the tone for an exceptional dining experience that consistently exceeds expectations. Adhere to all restaurant and hotel policies, including Leading Quality Assurance Audit (LQA) standards and Sequence of Service protocols, ensuring every touchpoint meets luxury service benchmarks. Demonstrate proficiency in tableside service techniques, such as saucing, carving, and finishing, with grace and precision. Ensure compliance with liquor laws, practicing responsible alcohol service in accordance with Alberta regulations and hotel policy. Maintain in-depth knowledge of all food and beverage offerings, including pairings, seasonal promotions, and local sourcing, to engage and educate guests with confidence. Accurately record, communicate, and serve all guest orders in a professional and timely manner, collaborating closely with colleagues and culinary teams. Ensure all dishes and beverages are delivered directly by the server or an assisting team member; if clearing, all items to be brought discreetly to designated kitchen areas, maintaining an uncluttered and polished dining room. Support the bar team as needed by handling glassware efficiently and discreetly, reinforcing seamless service throughout the venue. Create meaningful, heartfelt guest moments through proactive quality checks and prompt resolution of feedback, ensuring no guest leaves unsatisfied. Demonstrate awareness and adherence to food safety, hygiene, and environmental sustainability practices as outlined in hotel standards. Execute any additional duties as assigned by the Restaurant General Manager or their designate, with professionalism and enthusiasm.
What will you bring to this role? A minimum of 2 years experience in a refined, upscale restaurant or lounge environment is required; experience in a luxury hotel setting is highly regarded. Extensive knowledge of cocktails, wine, and spirits is expected; WSET or comparable certifications are considered a strong asset. Previous bartending experience is considered a valuable asset, particularly in elevated cocktail or fine dining settings. Must possess excellent verbal and written English communication skills, including a strong command of professional vocabulary and guest-facing communication. Exhibit scheduling flexibility and availability to meet business demands, including weekends and holidays, as determined by seniority. Highly self-motivated, detail-oriented, and capable of working independently while contributing to a collaborative team culture. Proven track record of exceptional customer service skills, with the ability to anticipate guest needs and personalize service accordingly. Professional presence, polished appearance, and a warm, engaging personality are essential. Composed and effective under pressure, with the ability to multi-task gracefully in a high-paced luxury environment. Must demonstrate a high level of energy, enthusiasm, and a passion for hospitality, with a natural ability to create a welcoming and memorable guest experience. Embrace the Fairmont brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected
Employee Benefits: Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties , special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. Comprehensive benefits package including health, paramedical, dental, vision, life, and disability coverage for eligible employees. Company-matched pension plan, as well as RRSP & TFSA options. Complimentary meal in staff cafeteria during shifts. Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging: We celebrate our differences. We support each other and we always stand together. Empowerment: We have authority to take initia