Open Roles
Databricks is the Unified Data Analytics platform that helps organizations harness the power of data and AI. We provide a collaborative environment for data teams to solve problems together and innovate faster.
As a Senior Technical Solutions Engineer, you will provide technical support for Databricks Platform related issues and resolve any challenges involving the Databricks unified analytics platform. You will assist customers in their Databricks journey and provide them with the guidance and knowledge they need to accomplish value and achieve their strategic goals using our products.
Customers will look to you for answers to everything from basic technical questions to complex architectural scenarios spanning across the entire Big Data ecosystem. You will report to the Senior Manager of Technical Solutions and be a true proponent of customer advocacy.
You will troubleshoot and resolve complex customer issues related to Databricks platform, provide best practices support for custom-built solutions, and deliver suggestions for improving performance in customer-specific environments. You will assist with issues around third-party integrations, demonstrate and coordinate with engineering and escalation teams to achieve resolution, and participate in the creation and maintenance of company documentation and knowledge articles. You will strengthen your AWS/Azure and Databricks platform expertise through learning and internal training programs, and participate in weekend and weekday on-call rotation.