Primary Details Time Type: Full time Worker Type: Employee Supporting the Regional marine line of business capacity, via managing and driving performance in the attritional claims book - as well as managing and servicing the Malaysia domiciled marine claims. To collate, compile and communicate key claims and performance data for presentation and distribution to internal stakeholders. Providing delivery of claims services, determining proper policy coverage to conclude, investigate, evaluate and negotiate assigned cases. Ensuring customer satisfaction and equitable solution to claims in accordance with company guidelines. To facilitate, and at times, manage technology integration into claims processes and management systems. Your New Role: Support the implementation of claims management strategies and objectives for the region / branch. Maintain current knowledge of insurance guidelines and policy changes and modifications. Contribute to the refinement of processes and procedures to improve Claims systems and procedures. Approve claims within appropriate authority levels. Maintain good client relationships with the insured, agents, service providers and the general public. Respond to client requests in accordance with service standards. Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out. Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels. Ensure legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership. May supervise the investigation and settlement of all claims within the team. About You: At least 7 years experience in insurance with at least 5 years experience in hull and machinery and cargo claims. Customer service. Organizational and communication skills. Analytical and negotiation skill Strong knowledge of insurance industry and claims processes calls. About QBE What if you could have a positive impact – at work and in the world? At QBE, we’re enabling a more resilient future – for our customers, communities, environment, and for our people. We’re building momentum to achieve something significant and know our people are at the centre of our success. Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind. And with more than 13,000 people working across 27 countries, our scale means we’re big enough for your ambitions, yet small enough for you to make a real impact. QBE Asia’s operations is part of the QBE International Division, and has had a presence in Asia for more than 130 years with offices in: Singapore, Hong Kong & Macau, Malaysia and Vietnam. We continue to be recognised for our ongoing focus on digital innovation to deliver exceptional value and operational excellence for our customers, business partners, people and the community. We support ESG efforts through the QBE Foundation, which helps to create strong, resilient and inclusive communities, by focusing investment and efforts on two key areas where we believe we can have the greatest impact – climate resilience and inclusion. Benefits Excited to share our comprehensive benefits package at QBE! 🌟 🌟 Flex and hybrid working options 🏡 Work from home policy 👨👩👧 Paternity leaves matching with maternity leave 🧘♀️ Well-being programs 💰 Pensions 🩺 Medical benefits 🌍 Globally, access to online learning via LinkedIn Learning 👪 On top of annual leaves, 3 additional days off (Family care leaves) 📚 Study leave 💍 Marriage leave 🎁 Internal Appreciation program with points to redeem nice merchandize and life experiences Join us and enjoy a work environment that values your well-being and personal growth! 🌟 #EmployeeBenefits #WorkLifeBalance #CareerDevelopment Join us now, so you can be part of our success – and we can be part of yours. Your career at QBE — Let’s make it happen. Skills: Analytical Thinking, Claims Settlement, Critical Thinking, Customer Service, Detail-Oriented, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Negotiation, Problem Solving, Regulatory Compliance, Risk Management, Stakeholder Management, Technical Support Application Close Date: 29/04/2026 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.