Raffles The Red Sea is seeking an experienced and decisive Senior Duty Manager to join our luxury hospitality team in Umluj, Saudi Arabia. In this pivotal leadership role, you will oversee daily hotel operations, manage guest experiences, and lead our front-of-house team during assigned shifts. The Senior Duty Manager serves as the senior management representative on duty, ensuring seamless operations, exceptional service delivery, and adherence to all organizational standards and procedures. Oversee all hotel operations during assigned shifts, ensuring smooth functioning of front office, housekeeping, food and beverage, and other departments Lead, motivate, and manage the duty management team and coordinate with department heads to maintain service excellence Handle guest relations and resolve complaints or concerns with professionalism and efficiency, ensuring guest satisfaction and loyalty Manage crisis situations and emergency procedures with composure and decisive action, prioritizing guest and staff safety Monitor and maintain compliance with health, safety, and security regulations throughout the property Conduct regular property inspections and ensure adherence to Raffles standards and brand guidelines Manage shift schedules, staffing levels, and coordinate with human resources to ensure adequate coverage Oversee financial transactions, cash handling procedures, and maintain accurate records and reports Implement and monitor standard operating procedures across all departments Communicate effectively with senior management regarding operational issues, guest feedback, and performance metrics Train and develop team members, providing coaching and performance feedback Customize guest experiences and ensure personalized service delivery aligned with Raffles luxury standards
Minimum 5 years of hotel operations management or duty management experience in a luxury hospitality environment Proven leadership experience managing diverse teams in a fast-paced hospitality setting Strong knowledge of hotel operations systems, property management software, and hospitality technology platforms Excellent crisis management and problem-solving abilities with a decisive approach to operational challenges Comprehensive understanding of health, safety, and security compliance requirements Exceptional interpersonal and communication skills, both written and verbal Strong organizational and time management skills with the ability to multitask effectively Detail-oriented approach to quality assurance and standard compliance Financial acumen with experience in budget management and cost control Customer service excellence with a commitment to delivering exceptional guest experiences Familiarity with Saudi Arabian hospitality standards and regulations (preferred) Experience with international luxury hotel brands or multi-property operations (preferred) Ability to work flexible shifts, including nights, weekends, and holidays as required for the role
What’s in it for you... The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands. The chance to define the pre-opening operations for two iconic resorts at one of the world’s most anticipated new destinations. Become part of a team dedicated to creating unparalleled luxury hospitality experiences. A competitive package and excellent opportunities for professional growth. Outstanding discounts across the global Accor and luxury brand network.