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The role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori's brand values through insightful product knowledge and a happy, optimistic outlook. You will encourage the team on how to maintain Vuori's standards in retail sales and customer experiences.
The Floor Lead is a key part of the store leadership team and as such supervises the retail floor and takes initiative, delegates work, and is a 'go to' person. Under the direction of the Store Manager, the floor lead position assists in any leadership duties that arise, thereby working directly with both the Store Manager and Assistant Store Manager.
Work with the sales team to ensure each customer receives the best experience possible. Take ownership of the sales floor and sales team to ensure customer experience is the first priority. Prepare the fitting rooms, find sizes, and provide honest, knowledgeable feedback to customers regarding merchandise style and fit. Forge lasting relationships with customers by engaging with them about product details, new product and replenishment, and invite them to upcoming events.
Be knowledgeable on what's new and what's selling well and share with both the customer and team. Lead the team on the day-to-day operations of the store when the Store Manager or Assistant Store Manager is not in. Motivate the sales team and achieve sales goals in a team-based commission environment.
Leadership development opportunity in a growing retail brand with direct impact on team performance and customer satisfaction.