Open Roles
Under the mandate of the VP of Customer Experience and Customer Service Manager, in collaboration with the Customer Service Team Lead, a Customer Service Representative is responsible for managing customer order processes and ensuring total customer satisfaction.
You will receive customer or sales representative orders, enter orders into the system, process payments, and transfer orders to the logistics team. For each order, you'll verify products, quantities, prices, shipping dates, and special requirements including export and technical documents. You'll coordinate with team leaders, production, and inventory planning to ensure timely product delivery. The role includes receiving inbound calls and emails, providing product knowledge or specifications to existing or potential customers, and handling order details, pricing information, or necessary documentation. You'll ensure total customer satisfaction and coordinate with teams to complete files including returns, credits, delays, or claims.
Minimum 2 years of customer service experience required. Excellent computer skills with Microsoft Office suite are essential. Experience with SAP and Salesforce is an asset. Bilingual (English and French) spoken and written is required, though French is not mandatory for all aspects.
6-month contract opportunity with a global leader in adhesive and sealant technology.