Principal Quality Engineer and QMS Architect Description - The Principal Quality Engineer and QMS Architect is a high-impact leadership role responsible for the structural integrity and standardization of the Quality Management System (QMS) across the PS/ACS (Workstation) business unit. This individual will serve as the primary architect of our "Quality 3.0" transformation, moving the organization from inconsistent, siloed practices to a mature, data-driven, and ISO-compliant framework. A core focus of this role is bridging the gap between engineering and support by transforming diagnosability and serviceability to reduce field intervention and improve customer satisfaction. Key Responsibilities 1. QMS Architecture, Documentation & Enablement System Standardization: Lead the development, maturation, and standardization of the QMS across notebooks, desktops, and workstations, ensuring a unified approach to quality that eliminates a reliance on local "tribal knowledge." Process Repository & Training: Build and maintain a centralized, searchable repository for all process documents and templates. Knowledge Transfer: Develop training materials and "onboarding playbooks" to ensure new hires gain immediate process awareness. Establish a continuous education framework to ensure existing team members are seamlessly brought up to speed on all QMS changes and process updates. Audit Readiness: Serve as the lead for ISO 9001:2015 internal audits, driving findings to resolution and ensuring the organization is perpetually audit-ready. 2. Services Diagnosability Transformation Strategic Services Linkage: Partner with the Services and Support teams to mature and transform the approach to product diagnosability. First-Time Fix Optimization: Design quality feedback loops that focus on achieving a first-time fix, ensuring that diagnostic tools and documentation lead technicians to the correct solution immediately. Resource Efficiency: Drive initiatives to significantly reduce unnecessary part replacements by refining diagnostic accuracy and troubleshooting logic during the development phase. Intervention Reduction: Analyze field data to identify high-intervention components and lead cross-functional efforts to reduce the overall intervention rate, lowering the total cost of ownership for the customer. 3. Governance, Exceptions, and Decision Frameworks Exception Governance: Implement formal RAPID and RACI frameworks for all exception processes and waivers to ensure executive-level visibility and vetting. Quality Index Development: Create and maintain a multidimensional Quality Index that provides a real-time, objective health score for products and processes, enabling data-driven decision-making that is informed by multiple KPIs (Key Process Indicators) and KEIs (Key Experience Indicators). 4. Specification Lifecycle & Ownership Spec Modernization: Identify critical mechanical, electrical, software, and validation specifications and drive a rigorous update cycle. Ownership Accountability: Assign and enforce clear, long-term ownership for every critical specification to ensure they remain current and technically accurate, preventing the use of obsolete "legacy" specs with ODMs. Design for Quality: Lead the development of a Quality Specification that includes areas of focus to avoid or reduce part replacement as well as maximize reliability. Qualifications & Skills Deep ISO Expertise: Expert-level knowledge of ISO 9001:2015 standards and experience leading internal and external audits. Governance Mastery: Proven track record of implementing RAPID/RACI models in complex, global organizations. Strategic Architecture: Experience building QMS frameworks from the ground up, preferably within a hardware or workstation environment. Change Management: Ability to drive cultural shifts from "ad-hoc" activities to standardized, disciplined processes. Technical Literacy: Ability to interface with mechanical and electrical engineering teams to drive specification ownership and technical accuracy. Education: Engineering degree with 10+ years in collaborative engineering roles where cross-functional design and development were required to identify and measure design trade-offs. Change Agent: A reputation for not stopping at the first “no”. The pay range for this role is $130,700 to $205,200 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience. Benefits: HP offers a comprehensive benefits package for this position, including: Health insurance Dental insurance Vision insurance Long term/short term disability insurance Employee assistance program Flexible spending account Life insurance Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure 11 paid holidays Additional flexible paid vacation and sick leave ( US benefits overview ) The compensation an