JOB SUMMARY This paragraph summarizes the general nature, level and purpose of the job. The Practice Manager will have responsibility for the overall operations, growth, development and success of designated medical practices, including service experience, scheduling, operations, finance, billing, EMR, human resources, physician organization and communication, efficiency and profitability improvements, strategic planning, practice management, and development/marketing. The Practice Manager will work closely with the COO, Regional Executive Director, Physicians and Site Managers (where applicable) to implement all practice goals. This is a high visibility position, with frequent interactions with the general public, patients, physicians, and staff, and as such, serves as a general information resource and ambassador to all. ESSENTIAL FUNCTIONS The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct. • Working with Stanford Children’s Health and LPCH staff, provides operational oversight at all designated clinical locations. • Partners with Stanford Children’s Health Administration to develop strategic, financial and tactical plans and objectives for the practices; meets agreed upon results, and retains the organization required to meet outlined objectives and provides regular and ad hoc reporting related to clinical locations’ performance. • Provides timely reporting status of Standard Work to include Patient Satisfaction Scores, open encounters, work queues, front end edits, budget, variance, EPIC dash board, no show rates, visits, P-Card, website (group/reviews) and referrals. • Ensures that all Stanford Children’s Health, LPCH, regulatory agency, quality policies and requirements are met. • Plans and integrates clinical locations in support of Stanford Children’s Health or LPCH goals and provides effective, thoughtful leadership in the successful growth of the network. • Assists with Onboarding of new physicians and allied health professionals into the practice. • Collaborates with the Site Manager to ensure the effective recruitment, hiring and management of staff for all clinical locations; monitors annual workforce staffing plans, delegates and coordinates tasks in order to maintain a system which assures effective, quality patient service, including coverage in service gaps. • Actively and constructively participates in Stanford Children’s Health Leadership Teams and other interdepartmental meetings to assure smooth workflow across departments. • Develops and monitors budget for controlling operational and capital expenses. • Assesses access for patient flow and analyzes needs for the practice to assure quality patient care. • Works with Marketing team on business development for clinical locations, including but not limited to outreach efforts/networking with community providers, public relations, marketing strategy development, website enhancements and advertising. • Partners closely with the physicians and allied health professionals, including efficient communication to develop protocol and assure practice needs are being met. • Respond and analyze patient complaints, identify trends, and spearhead resolutions across Stanford Children’s Health or LPCH clinical locations. • Coordinates and implements space planning and construction or other large scale special projects. • In coordination with Site Manager, orders clinical, office and stationary supplies, arranges for maintenance, repair, smooth functioning, purchase of new equipment for physicians and staff, including workstations, business and medical equipment at the office, including, copiers, fax, phones, ultrasound, EKG machines, etc. • Implements and adheres fully to Stanford Children’s Health or LPCH policies governing voicemail, HIPAA and network access as well as those protecting the privacy of patients. • Employees must abide by all Stanford Children’s Health or LPCH guidelines including but not limited to sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for other