Policy Support Officer I

Policy Support Officer I - QBE Insurance

Join QBE Insurance as a Policy Support Officer I in our Manila office. This full-time position offers an excellent opportunity to develop your career in the insurance industry while providing exceptional customer service.

Role Overview

You will serve as the first point of contact for customers, underwriters, and agencies, addressing questions regarding products, processes, and policies. This role requires operating a switchboard, connecting callers to appropriate personnel, and resolving billing inquiries in a timely manner.

Key Responsibilities

• Deliver personalized customer service via phone calls
• Ensure 100% regulatory compliance with government legislation including SIRA and RMS requirements
• Maintain compliance with general insurance requirements including Duty of Disclosure
• Follow security protocols for credit card handling using Secure Pause
• Uphold Privacy and Confidentiality Agreement standards
• Build and maintain strong working relationships with stakeholders
• Follow approved scripting to understand customer intentions

What We're Looking For

The ideal candidate demonstrates a professional, polished, and positive demeanor with the ability to establish rapport with internal and external customers. You should be open-minded, understand customer needs, and actively seek ways to meet their expectations while following company policies and procedures.

Why QBE

QBE is an international insurer with over 13,000 people working across 26 countries. We offer a supportive environment where you can make a real impact while pursuing your career ambitions in the insurance industry.