At Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses – and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party!
About This Role:
Rowan's Piercing Studio Nurse, reporting to the Studio Manager, is dedicated to providing a safe, clean, and joyful ear-piercing experience. As a Rowan Nurse you will leverage your highly respected nursing skills and expertise to perform piercings with the utmost care and precision. Nurses are our skin-saving, infection-fighting, and customer-calming superheroes – essential skills that make Rowan’s signature clinical ear piercing services a true delight. Your role is all about building trust and excitement, turning each piercing into a fun and memorable milestone!
What you’ll do:
Customer Service:
Create magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session. Ensure customer's safety and comfort and smooth flow of customer care. Provide confident, clear, and professional communication with clients throughout their entire piercing experience. Create a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience. Educate customers on aftercare, promoting Rowan's After Care to support healing and ensure their well-being. Conduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice. Actively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowan's clinical piercing standards. Maintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety. Use your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services.
Studio Support:
Collaborate with the Studio Manager to keep operations running smoothly and foster a joyful, celebratory atmosphere. Flexibility to fill shifts as needed. May mentor and train new nurses to uphold Rowan's Clinical Piercing Standards, including shadowing piercing services and observing customer interactions. Stay attentive to anything that could impact the customer experience, and quickly report any issues to management while collaborating to resolve them.
Inventory and Supplies:
Ensure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs. Ensure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments.
Studio Operations:
Follow state, federal, and CDC guidelines closely to ensure a sanitary and safe piercing experience.
Sales:
Ensure high-quality performance to support key studio metrics, including revenue growth, efficiency in piercing services (e.g., piercings per hour), increasing average order value, and boosting sales. Educate customers on Rowan After Care, and the benefits of bringing home an extra pair of hypoallergenic, non-piercing jewelry to promote healing.
Reporting and Communication:
Quickly address and escalate operational concerns, ensuring clear communication with management and team members to implement solutions efficiently.
What you bring to the table:
Required Certifications: Active RN or LPN/LVN License. Professional and engaging customer care approach. Warm, friendly, team player with an entrepreneurial spirit. Excited to create celebratory, memorable experiences for our customers. Skilled in providing both technical and non-technical information to customers and community members. Interest in working in a retail environment with sales goals. Obsessive attention to detail. Availability to work a flexible schedule, including during peak times such as holidays and weekends. Open to all experience levels; newly licensed nurses are welcome. Additional training in pediatrics and/or ear piercing is a plus. Dedicated to delivering exceptional service and maintaining a safe, clean environment for every customer.
Nurse Benefits & Perks:
Compensation: $28-53 per hour, consisting of $28 an hour base wage plus an estimated $25 per hour in tips once fully trained! While Piercing Nurses keep 100% of earned tips, tips are customer-provided, are not guaranteed and can vary by location. Full-time new hires are eligible for a sign-on bonus. Bonus amount and payout schedule will be discussed during the interview process. Eligibility applies to new employees only. Ongoing training and ca