Open Roles
Binance is a leading global blockchain ecosystem behind the world's largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and unmatched portfolio of digital-asset products.
Our offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.
We are seeking a Payment Sales Specialist to join our Pay & Card team in Mexico City. In this role, you will be responsible for reviewing and analyzing cardholder dispute claims, gathering evidence, and communicating with users to ensure timely and fair resolutions.
You will collaborate with partners and internal teams to resolve disputes within regulatory deadlines and identify potential fraud. Your work will include monitoring merchant activity, analyzing data, and escalating suspicious patterns to protect the ecosystem. You will assist in resolving critical card and pay program queries and work closely with cross-functional teams.
Additionally, you will lead process improvements, document SOPs, and perform operational tasks to enhance Pay & Card service efficiency.
Candidates must have strong analytical and problem-solving skills with attention to detail and the ability to manage multiple priorities. Excellent communication skills are essential to engage effectively with customers, partners, and internal stakeholders.
Join a global leader in the cryptocurrency industry with opportunities for career growth and the chance to work on cutting-edge financial technology.