JOB OVERVIEW: Under the general guidance of the Room Service Manager, the Overnight Room Service Server is responsible for delivering food and beverage orders to guest rooms in a timely, courteous, and professional manner. This role ensures that each in-room dining experience reflects the hotel’s service standards and brand values. The Room Service Server plays a key role in creating a personalized and seamless guest experience by maintaining attention to detail, cleanliness, and exceptional service throughout each interaction. YOUR KEY RESPONSIBILITIES: Deliver food and beverage orders promptly and professionally to guest rooms, ensuring accuracy and presentation meet hotel standards. Provide exceptional guest service by anticipating needs, accommodating special requests, and maintaining a courteous and polished demeanor. Set up and clear in-room dining trays or tables according to standard procedures, ensuring cleanliness and attention to detail. Communicate effectively with the kitchen and order takers to ensure seamless coordination and timely delivery. Handle guest concerns or complaints with professionalism, escalating issues to the supervisor when necessary. Maintain cleanliness and organization of service areas, including pantries and hallways. Follow all health, hygiene, and safety regulations, including proper food handling procedures. Ensure all checks are properly closed and signed, and follow correct cash and charge handling procedures. Restock room service equipment, supplies, and amenities as needed during and after shift. Maintain knowledge of menu offerings, ingredients, and potential allergens to confidently answer guest questions and make recommendations. Any other reasonable duties as assigned by the supervisor or manager. We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to, on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service. ADDITIONAL RESPONSIBILITIES: Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams. Communicate with team members using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information. Remain calm and alert, especially during emergency situations. Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
All your information will be kept confidential according to EEO guidelines.