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NielsenIQ is seeking a talented Order Management Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business, and ensure a smooth customer experience upon contract close. Reporting to the Order Management Team Leader, this role works with cross-functional teams including Sales, Finance, and Customer Success to identify and manage processes that move opportunities to recognized revenue faster.
You will effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible. This includes assisting with order processing in our CRM tool, coaching sellers on the gatekeeper checklist, collaborating on best practices, and leading all PO Management and Tracking activities. Daily tasks consist of reviewing and approving opportunities in the gatekeeper queue for accuracy and completeness.
The ideal candidate is a proactive, deadline-driven task manager with an eye for process improvement. You are motivated by making an impact and thrive on recognizing challenges, implementing solutions, monitoring success, and continuously optimizing processes. You should be passionate about ensuring positive customer experiences and use data-driven analysis to remove bottlenecks in late-stage sales cycle phases.
Excellent communication, active listening, and time management skills are essential. The role requires detail orientation and the ability to ensure smooth handoff of opportunities to finance counterparts while maintaining process integrity.