This role is responsible for facilitating the day-to-day communication between our clients and our laboratories, ensuring exceptional client experience and performing tasks within the various login departments. Tasks include sample receipt and processing, interaction with clients, analyzing reviewing and submitting of reports. Essential Duties and Responsibilities: Manage inbound and outbound client communications via phone and/or email in a timely, solutions-oriented manner. Advise walk-in clients about service information and project preparation. Maintain a constant overview of projects in PLM/TEM/and IAQ departments that need login or client communication. Focused and Strategic Client Management for Long-Term Retention Unpack shipments and document receipt of sample. Update client and project data records in LIMS and CRM software systems. Collaborate with laboratory/operations personnel to resolve client inquiries and improve processes. Convert/apply quotes from Account Executive to LIMS Ability to assist with administrative tasks as necessary. Collect samples from on-site drop box Organize and record samples Data entry into LIMS Maintenance of the department and lab, including stocking supplies and housekeeping Review analytical reports quickly and accurately Scan and send out reports in a timely manner Invoicing Perform other duties as assigned Login of all samples in a timely manner Label of all samples QC of samples/projects prior to sending into the laboratory Interact with clients and answer incoming phone calls Report status information to clients contact clients for clarification of analysis requested Analyze samples Conduct all activities in a safe and efficient manner Regular attendance and punctuality
Basic Minimum Qualifications (BMQ): Bachelor’s Degree required, Biology degree preferred Analytical skills Customer service experience 1-2 years Experience working in a laboratory setting High level of experience working within Microsoft Excel Additionally, individuals will need to be level tempered and handle communications with clients in a professional and respectful conduct, handle and work well under pressure in fast pace and stressful situations. Excellent written and verbal communication skills.
Requirements: Authorization to work in the United States indefinitely without restriction or sponsorship Professional working proficiency in English is a requirement, including the ability to read, write and speak in English Authorization to work in the United States indefinitely without restriction or sponsorship Professional working proficiency in English is a requirement, including the ability to read, write and speak in English Position is full-time Monday - Friday 8:00 am - 5:00 pm, with overtime as needed. Candidates currently living within a commutable distance of Chantilly, VA are encouraged to apply. Pay rate: $21/hr Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location. As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options. *The benefits package offered will vary based on the employee's full-time or part-time regular status. To learn more about Eurofins, please explore our website www.eurofinsus.com . We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler. Find out more in our career page: https://caree