Open Roles
The Certified Medical Assistant reflects the mission, vision, and values of Northwestern Medicine, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and regulatory standards. The CMA is a multi-skilled worker who assumes a wide range of clinical and administrative roles within the physician office setting.
Under the supervision of a Physician and/or the direction of a licensed nurse, the CMA provides direct and indirect patient care, performs laboratory and other testing, and may assist with clerical functions. The CMA serves as a key team player when interacting and communicating with patients and clinical staff in the ambulatory care environment.
Present a friendly, approachable, professional demeanor and appearance. Provide accurate information and timely updates to patients and customers. Address questions and concerns promptly or identify appropriate resources. Provide directions and assistance to patients. Use effective service recovery skills to solve problems. Demonstrate teamwork by helping co-workers within and across departments. Communicate effectively with others, respect diverse opinions, and acknowledge contributions. Use organizational and departmental resources efficiently.
CMA certification. Clinical and administrative skills. Patient-focused attitude. Team collaboration abilities. Professional communication skills.