Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $16.54 - $29.76 Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations . Schedule Details: Monday through Friday Scheduled Hours: 8-4 Shift: 1 - Day Shift, 8 Hours (United States of America) Hours: 0 Cost Center: 24050 - 3500 Radiology Diagnostic This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day. This position performs secretarial and administrative support services for assigned medical office, clinic, or patient exam/testing area. Requires a basic knowledge of medical office procedures and a full range of medical secretarial skills. Interfaces with medical and administrative staff, patients, and visitors. I. Major Responsibilities: 1. Greets patients and/or visitors. Answers phone calls promptly and provides information or refers matters to appropriate resource. 2. Registers patients for each patient visit, utilizing computer-based patient registration/scheduling system. Obtains all necessary paperwork from each patient during the registration process. Collects co-payments from patients for visits, maintains records, and makes daily cash deposit. 3. Obtains and verifies demographic and insurance information for all patients is up-to-date and enters information into a computer-based system. 4. Schedules new and recurring visits with patients. Records daily schedule of visits and charge code information into the patient scheduling/billing system. Contacts patients to fill vacancies in clinical team’s schedules. Makes appointment reminder phone calls in advance of appointments and follows up with no-show, cancelled, or bumped patients. 5. Sets up medical records for new patients/treatments and ensures information is complete prior to initial patient visit. Maintains orderly medical records and closes out medical record at the end of treatment. Coordinates retrieval of medical records. 6. Maintains logs for requests for documents, reports and/or other media. Prepares documents, reports, and/or other media. 7. Performs a variety of routine clerical duties such as, but not limited to, sorting and distributing office mail, faxing, copying and sorting printed material, setting up and retrieving filed materials. May produce and respond to memos, email messages, and other types of correspondence. 8. Ensures adequate inventory of office supplies and basic maintenance of office equipment. 9. Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations. Standard Staffing Level Responsibilities: 1. Complies with established departmental policies, procedures and objectives. 2. Attends variety of meetings, conferences, seminars as required or directed. 3. Demonstrates use of Quality Improvement in daily operations. 4. Complies with all health and safety regulations and requirements. 5. Respects diverse views and approaches, demonstrates Standard of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors. 6. Maintains, regular, reliable, and predictable attendance. 7. Performs other similar and related duties as required or directed. All responsibilities are essential job functions. II. Position Qualifications: License/Certification/Education : Required: 1. High School diploma or equivalent. 2. Specialized medical secretarial/medical office training. Preferred: 1. Experience/Skills : Required: 1. Minimum one (1) year of medical secretarial/administrative support experience. 2. Proficient in MS Office applications. 3. Knowledge of medical office practices and medical terminology. 4. Good customer service and communication skills. 5. Ability to use a computer-based patient scheduling/record/billing system. 6. Strong attention to detail. 7. Ability to read, write, and speak clearly in English. 8. Current state driver’s license for those employees in an “off-site” office that are required to drive to pick up and deliver records, etc.. Preferred: 1. Unless certification, licensure or registration is required, an equivalent combination of educ