The Massage Therapist performs all massage and body treatments in a safe and professional manner to our guests. What you will be doing: Administer massage and other body treatments to spa guests according to treatment outline. Greet guest with proper salutation and a smile. Assess and accommodate guest needs inquiring about their physical well being in order to perform appropriate service. Desire and ability to educate and sell products to guests and staff. Ideal candidates offer flexible, on-call availability and are excited to support our Spa Without Walls team during peak business periods, weekends, and holidays. Explain treatment services and products to guests in a knowledgeable, professional and thorough manner. Be knowledgeable and informed regarding all massage/body treatments, general spa and resort programs and services. Participate in and contribute to staff meetings, training, product knowledge classes and team efforts. Provide necessary information to compile complete guest records. Promote and execute effective retail sales. Maintain a clean, organized and safe working environment. Abide by all Hawaii State Board guidelines. Comply with all Fairmont Orchid safety and health policies and procedures. Uphold and maintain the cleanliness and neatness of the treatment areas and Spa facilities. Conduct tours of the facility as requested. Provide necessary information to compile complete guest records. Treat all sensitive personal medical information on guest in strictest confidence. Report any problems incurred immediately to the Principal Therapist or Director of Spa & Wellness Report for scheduled shifts promptly and ready to work. Maintain a positive, guest service oriented attitude and a sense of humor. Perform other duties as assigned by supervisor and/or manager
Your experience and skills include: Must be professional, service oriented, accurate, gentle and work with attention to detail, striving to exceed the expectations of every guest every time. High School Diploma or equivalent required. Knowledge of Microsoft Office application, Book4time and basic accounting principles. Excellent personal appearance, good verbal and written communication skills. Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest. Knowledge of guest service and/or hospitality industry a plus. Minimum two years administrating massage/body treatment services in a luxury resort or spa setting preferred. Candidates must hold a current Hawai‘i State Massage Therapy License in good standing and maintain all required certifications.
Direct service providers such as Massage Therapists are entitled to earn "commissions." Massage Therapists are eligible to receive 30% - 34% "commissions" of the price paid and received by the Hotel for the service performed by the provider. Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization. Your team and working environment: Blended with the soothing sounds of the water, pleasant ocean breezes and floral scents that fill the air, our treatments incorporate products indigenous to Hawai‘i Island, integrating its natural therapeutic environment and ancient healing arts into every experience. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor. Visit https://careers.accor.com/ About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts, we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That’s why you’ll find exceptional work opportunities – throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific – as well as industry-leading training, career development, recognition, and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London’s The Savoy, New York’s The Plaza, and Shanghai’s Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork, and Empowerment; we employ the highest ethical and quality standards, treating all colleague with fairness & dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award – winning Green Partnership Program. An exciting futu