The Manager of Production Technology Support balances day-to-day operations, such as management of a dynamic team providing best-in-class live television production support for NBCU, with forward-looking planning and execution around live television production technology strategy, process methodology, architecture, and collaboration with cross-functional business teams and partners. This position will have direct management of the Miami, FL-based team supporting live television production control rooms, studios, and related equipment at the Telemundo Center. Responsibilities: Team Leadership Build and maintain a strong engineering team. Provide regular employee feedback and performance reviews. Develop partnerships across NBCU engineering teams with cross-facility support and engagement. Television Production Technology Support and Maintenance Assume responsibility for the technical performance of Studios, Control Rooms and associated systems for the NBCU Telemundo Center production facility. Responsible for the team that provides around-the-clock technical support of a complex broadcast production environment consisting of multiple studios and production control rooms. Monitor and oversee operational readiness of current facilities, maintaining in-depth understanding of all relevant technical systems. Coordinate the activities of team involved in the maintenance, support, deployment and configuration of broadcast equipment. Event Production Design and Support Collaborate with production to design technical plans supporting special, multi-camera live events. Work with production clients to successfully execute tactical support of event productions. Leading up to and during events, provide around-the-clock technical support of the broadcast production. Client Management Take a responsible role for projects and act as client interface, working both formally and informally with operations teams, clients, and executive management. Track timelines, manage priorities and schedules, and set client expectations. Capture technical requirements, provide solutions, and ensure resources are available to hit required timelines. Monitoring and Security Collaborate closely with the NBCU cyber security team to build systems with security best practices. Collaborate in building out enterprise-wide monitoring systems with automated alerting and dashboarding interfaces for easy troubleshooting.
Bachelor’s degree in Film Production, Broadcasting, Computer Science, Electrical Engineering or related fields, or equivalent work experience. 2110 Standards knowledge 5+ years of recent experience supporting live television production environments. 3+ years of recent management or supervisory experience, including providing performance feedback. Must be willing to work evenings, overnights, weekends, and holidays with little or/no notice, depending on production schedules Must be willing to travel on an as-needed basis. Desired Characteristics Collaboration and Technical Communication Strong customer service skills and professionalism. Close collaboration with both clients at the local facilities and peers across the organization. Strong written and verbal communication, as well as presentation skills for both technical and non-technical audiences. Proven Leadership Skills Ability to provide clear, decisive direction while being prepared to pivot or change course when appropriate. Be the leader that your team is excited to follow, both through regular and planned activities, but also when plans change unexpectedly due to outside influence. Demonstrated ability to work under pressure, working well with others and providing a supportive attitude for all colleagues. Technology Expertise and Ownership Demonstrate a high level of expertise with a broad range of technologies, including television production, transmission, wireless audio, intercom, and similar technologies, as well as automation/development and monitoring tools. Grow with the industry, adapting to new technologies as they develop. Demonstrate a dedication to building and maintaining a stable, high-performance technical environment. Additional Information: Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite
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