As Lobby Host, you’ll own the guest journey from arrival to departure — ensuring every moment feels considered, calm, and exceptional. Your responsibilities will include: Preparing for daily VIP arrivals, including room allocations, amenities, and special requests Ensuring VIP mise-en-place is perfectly prepared (welcome drinks) Handling VIP check-in and check-out efficiently, discreetly, and professionally Personally escorting VIP guests to their rooms Accurately updating guest information in the system following check-in Providing warm, attentive, and responsive service to all guests at all times Resolving guest requests and complaints swiftly by coordinating with relevant departments Maintaining strong knowledge of hotel rate codes, packages, segmentation, and discounts Staying in continuous contact with guests to proactively manage any issues or special needs Making daily courtesy calls to VIP rooms and selected guests Ensuring front office areas are clean, organised, and guest-ready at all times Monitoring hotel occupancy, VIP movements, groups, and functions Re-announcing VIP room details to Housekeeping and F&B teams Checking departure details for current and upcoming days Arranging special touches such as bouquets, cakes, and cards for guest anniversaries and birthdays Inspecting VIP rooms after amenities are placed Reviewing guest feedback daily and taking direct action where appropriate
Experience in Guest Relations, Lobby Host, or Front Office roles within a luxury hotel Exceptional communication and interpersonal skills Strong attention to detail and ability to anticipate guest needs Confidence handling VIP guests, sensitive situations, and high expectations Ability to multitask and coordinate across departments seamlessly
The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities.