At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in…
The Live Ops Manager is directly responsible for establishing, configuring, and stress-testing the operational pipelines required for global launch, ensuring operational excellence and maximizing commercial success as we ramp up. This role requires hands-on capability to utilize game data, competitive research, and player feedback to configure, execute, and optimize highly engaging features and events leading up to and immediately following launch. This role will analyze and report on engagement & monetization performance.
This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.
In this role, you can expect to:
Key Accountabilities Design, document, and validate all end-to-end Live Ops playbooks, protocols, and deployment checklists to prepare the team and systems for operational scale during global launch. Directly establish, execute and configure the pipeline of Live Ops event calendar and content schedules using proprietary tooling (e.g., SPARX) to ensure successful deployment readiness. Act as the primary escalation point for all content deployment issues, providing first-line troubleshooting and diagnostics for configuration errors within the Live Ops tools. Manage the Live Ops game team (e.g. leads meetings, sets goals, manage performance, ability to develop others in the team). Perform rapid analysis of live metrics (utilizing BI tools or direct data querying) to identify immediate service trends and proactively execute tactical adjustments to live content configurations. Certify the operational readiness of all new major features by coordinating cross-functional teams (e.g., QA, Engineering) and personally validating end-to-end Live Ops systems before release. Attend build meetings to represent Live Ops and actively track and resolve operational red flags and blockers specifically impacting content deployment pipelines and system stability. Attend and contribute to Leads meetings. Apply expert understanding of game economics to the hands-on configuration of prices, bundles, and economy levers within the Live Ops tools to maximize commercial success. Support conflict resolution and staff management to unblock deliverables. Regularly participate in 1:1s with direct reports. Leadership Accountabilities Lead by example and be comfortable with ambiguity. Celebrate successes and learn from failures. Be a culture pillar, empower and drive the team's vision and goals in alignment with strategic direction. Build team accountability, cohesiveness, and supportiveness to enable departmental success. Cultivate an empathetic and safe environment that facilitates healthy debate and expeditious conflict resolution. Foster a growth mindset through training, mentorship, providing feedback, and coaching. Represent Kabam externally at industry associations, special interest communities, and events.
To be successful in this role, your background includes:
Post-Secondary degree in related field. 5+ Years Experience working on a GaaS (Games as a Service) Product. 2+ Years in a Senior Live Ops Specialist Capacity. Demonstrated track record and experience in leading or directly supporting the operational readiness and execution for a major global launch of a free-to-play game. Sound product judgment, ability to formulate live ops strategy and present clear, measurable key results that will lead to achieving business goals. Demonstrable hands-on experience configuring, launching, and managing live events through proprietary tools or content management systems (CMS) in a fast-paced environment. Deep understanding of economy and monetization design, as well as of engagement drivers in live service games. Strong quantitative and analytical skills with an emphasis on metrics-driven decision making. Comfortable taking calculated risks, learning and sharing the lessons learned. Extensive knowledge of live operations and monetization trends within the free-to-play business model. Expert, hands-on proficiency with SPARX (or similar proprietary CMS/LiveOps tooling), including advanced configuration, scheduling, and troubleshooting of complex live events without relying on external engineering support. Demonstrated capability in direct data querying (e.g., SQL) or advanced usage of BI dashboards to rapidly diagnose live service issues, measure event performance, and inform tactical decisions. Familiar with top grossing F2P games and F2P LO design & system trends. Strong understanding of game and player experience (e.g. you are an active social player). Able to start thinking outside the box about new features to release in