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Wells Fargo is seeking a Metrics, Capacity Planning and Forecasting Specialist within the Workforce Management and Capacity Planning team to lead and execute on WIM Operations Metric Command Center deliverables. This role is critical for driving data-backed capacity planning recommendations across multiple operations teams.
You will lead WIM Operations efforts aligned to metrics, data analysis, and modeling to provide data-backed capacity planning recommendations. You'll be adept at statistical modeling, stochastic testing, and working with Excel-based staffing models. Your responsibilities include performing regression testing and identifying staffing impacts due to forthcoming initiatives.
You will consult, review, and research moderately complex business, operational, and technical challenges that require an in-depth evaluation of variable data factors. You'll perform moderately complex data analysis to support and drive strategic initiatives and business needs.
This role requires expertise in SQL and SAS queries to automate complex data from multiple sources. You'll develop a deep understanding of technical systems and business processes to extract data-driven insights while identifying opportunities and enhancements. You'll be responsible for optimizing and implementing standardized processes.
We seek a professional who can provide recommendations to LOB leaders and incorporate findings into staffing models. The ideal candidate is an expert with Excel-based staffing and volume models and can perform regression testing and other statistical testing as required.