About Glide
GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization
Position Summary
Journey Home Case Managers spearhead mobile and on-premises client outreach, intake, assessment, and low-threshold to intensive case management: develop and manage individualized care plans, coordinate resources and wrap-around services, transport clients to appointments, connect clients with shelter and housing, facilitate health, mental health, and substance use disorder treatment, arrange travel and transportation, and help clients reunite with family, support networks, and careers for long-term well-being and housing stabilization. In this role, you will create, develop, and steward a caseload of approximately 20-25 clients at various stages of their journey toward housing stabilization and help approximately 3-5 people per month progress from homelessness toward housing stability.
Journey home case managers are assigned a regular shift (such as AM, PM or Graveyard). You must be flexible and available to work outside of their regular shift when assigned. And must be available to work special events or serve as emergency workers when required by community need. Shifts may be reassigned or rotated (within the parameters of the CBA) as the business needs of the operations change.
Key Qualities To Ensure Success In This Role
Must be able to conduct oneself in a professional manner, model emotional intelligence and self-regulation. Consistent attendance and on-time arrival (for all assigned shifts) are crucial. Must successfully complete the California Peer-to-Peer Support Specialist certification within 60 days upon hire.
Essential Duties and Responsibilities
Outreach, educate, and connect people experiencing or at risk of homelessness to shelter, housing, and coordinated care wrap-around services to support housing stability. Document and maintain complete case files on 20-25 active clients including updated intakes, assessments, case management notes, appointment and attendances logs, engagements, referrals, connections, and other required data captured in a timely and accurate manner as directed. Submit daily, weekly, and monthly activity and data reports that capture contract deliverables in required database systems on or before the due date. Transport clients to and from appointments; arrange travel and ensure that all resources provided to clients are tracked, managed, and distributed according to best practices for eliminating theft, fraud, misuse, and abuse; adhere to the highest ethical standards when managing both our clients and all of the wrap-around resources provided to support our clients. Adhere to standard professional boundaries, understand and follow basic ethics and values of case management, and understand and adhere to HIPAA protocols, approved public speaking guidelines, and other SOPs meant to ensure a consistent and accurate portrayal of program services. Build and maintain positive rapport with all clients to maintain a productive and active caseload; ensure steady client progression withing coordinated care framework. Consistently conduct outreach and connect clients to the full range of Glide services across all life domains, as well as relevant external resources to achieve stability. Develop and prepare outreach and educational materials targeted to engage the broader community. Assist the leadership team in coordinating special events that promote Journey Home efforts as well as the full array of GLIDE services. Support, complement, and integrate with the full range of GLIDE’s neighborhood engagement and street crisis response programs, including but not limited to welcome center, community safety, community ambassadors, and journey home services. Participate and engage in proactive self-leadership, individual supervision, team meetings, community meetings, professional development, training, and other professional development opportunities. If needed, the Journey Home case managers will be eligible for jail clearance in San Francisco and other Bay Area counties to enter city and county jails to advocate on behalf of incarcerated clients; other clearances as necessary and approved by management to help support clients.
Minimum Qualifications
Bachelor’s degree in social work, public health, or 2+ years providing outreach, navigation, and low-threshold to intensive case managem