Position title: Information Security Operator - PAM (Privileged Access Management) Location: Bengaluru, Karnataka, India Shift timings: 12.00pm to 9.00pm IST Work mode: Hybrid - 3 Days office Role Summary The Privileged Access Management Operator will be responsible for supporting the Privileged Access Management (PAM) services while adhering to Eurofins standards and best practices for the entire environment, working closely with business and IT stakeholders to develop and perform stronger governance of PAM & IAM processes. Required Professional Expertise: Bachelor’s degree on Computer Science or relevant field, ideally with: IAM Security certification (Preferred) From 3 years of general IT Infra experience At least 2 years of Privilege Access Management experience Superb English fluency, both spoken and written Technical Skills: Solid Knowledge of BeyondTrust, CyberArk, Observe IT, (any of the 3 but preferably BeyondTrust) (Top 1) Experience and working knowledge of IAM/PAM Standards and common best practices including: authentication, authorization, role-based access controls and PAM Governance and Administration (Top 2) Strong understanding of Privileged Access Management processes: Top 2 Privileged access controls Role Base Access Control and/or Attribute and Policy-based Access Control Managed credentials and systems Monitoring and SIEM integration ITSM integration (ticketing system used) Manage Applications Credentials User Access Policy Management Break Glass procedures (when the solution fails there needs to be a “pushed” immediate solution) PowerShell scripting experience (or Python, Perl, etc) (Top 3) Strong Windows Active Directory, UNIX, Linux & SSH (Secure Shell key management experience) (Top 3) Strong understanding of network hardware configuration and password management options (SSH, LDAP) Light Weight Directory Access Protocols (AD access) (Top 3) Strong understanding of Microsoft SQL Databases (understand the functioning of the DBs) Strong understanding of authentication methods and techniques (LDAP/AD, others) Bonus Points: Strong knowledge of SAML, Header-Based authentication, SCIM, FIDO, OAuth, Open ID connect and REST concepts Strong understanding of the information security domains Experience with different services, technologies within cloud environments like AWS, Azure, GCP Essential Duties and Responsibilities: Responsible for creating, maintaining (new control to be added, or a policy, new industry requirement/changes to keep up with standard, etc) and monitoring the policies on PAM solutions. Ability to document and define PAM target state processes and gather business requirements (proof of concept to extend the capabilities we currently have, biz acumen and requirement to leverage and find the right solutions) Support security-related assessments and configurations for PAM platforms and provide a recommendation of the best practices for implementation (response to audit findings and match with the right solution based on a crossed analysis of those findings) Develop and report risk metrics (KPIs/KRIs) as well periodic scorecards consumed by management for the PAM program Keep pace with emerging IAM and PAM technology, cyber threats, and industry trends around cybersecurity Establishes and refines procedures and other business processes to detect errors and inconsistencies in privileges (technologies and biz/process) for general architectural future understanding. Support detailed reporting and root cause analysis with various internal technology teams Build relationships and serve as a liaison between system/application owners and the internal technology team for governance and security-specific initiatives