You are: Collaborative – Partner and build relationships and connect ideas across internal and external opportunities Creative and Curious – Challenge traditional approaches, inquisitive with a fondness in looking for new opportunities Determined and Disciplined – Optimistic about what can be; persistent; You show a fierce commitment to challenging status quo What you'll do Work with client employees through web conference technology to ensure their Form I-9 is accurate Verify employment eligibility documents for legitimacy Enter document information into Form I-9 Section 2 Upload documents into the Experian I-9 systems Be an expert in Form I-9/E-Verify Communicate with clients and their employees when additional information is needed to facilitate accurate Form I-9 and E-Verify completion Demonstrate expertise in Form I-9 documentation policies Conduct video calls with client employees to verify I-9 documentation and complete Form I-9. Provide guidance to clients on the I-9 process and ensure compliance with regulations. Review completed Form I-9 for accuracy and completeness. Collaborate with client employees to resolve I-9 and E-Verify discrepancies. Help answer client inquiries and provide accurate information. You will work some weekends and evenings.
You have a High school degree; or two years of customer service-related experience or equivalent combination of education and experience You have prior experience working in HR or I-9 related experience, or experience working with dated materials and strict time limit-driven work You are bilingual English/Spanish You have high-speed internet service (minimum 25 mbps download/ 5 mbps upload). You can test your home internet speed by using this link: https://speedtest.net/ You have a designated work space and ability to be on camera You have experience prioritizing multiple work items You have experience analyzing documents, entering data, resolving issues and making decisions You have customer service-oriented with the ability to handle inquiries and resolve issues You have experience with Microsoft tools: Word, Excel (can maintain complex spreadsheets), PowerPoint, Outlook
Benefits/Perks: Great compensation package and bonus plan. Core benefits, including medical, dental, vision, and matching 401K. Flexible work environment, ability to work remotely, hybrid, or in-office. Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays. Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.