Position: Housekeeping Supervisor Department: Housekeeping Reports to : Director of Housekeeping ______________________________________________________________________ PURPOSE OF POSITION To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation KEY ROLES & RESPONSIBILITIES Manage and supervise all tasks of his/her staff Ensure all arrival & occupied guest villas are cleaned & inspected at highest standard comply with LQA & brand standards. Ensure villas are up to date with required amenities & supplies Ensure pantries & colleague’s buggies are checked on daily basis and maintained to set standards Ensure to report issues in regards of landscaping & maintenance in and around villas and report them in timely manner Ensure to conduct departmental training as per the schedules and to match hours of training required on monthly basis Ensure public areas are well maintained Ensure that guest supplies are replenished Ensure guests’ requests are promptly and courteously met Ensure all laundry are delivered before time of return is mentioned in laundry list Ensure to check all show villas on daily basis Conduct regular room checklists and to check all vacant not reserved, OOS & OOO rooms on daily basis Report damage or malfunction in hotel rooms using P.M.S system Maintain tools & equipment in proper state of cleanliness and repair Maintain a section floor report Conduct daily briefings with staff at floor level Report unusual behavior/activities on floors to Housekeeping In charge/ Director of Housekeeping Ensure to check Trust you report on regular basis and communicate to team members Record room status in allocated section accurately Comply with hotel’s health, safety and hygiene policies Attend meetings and training sessions as required Fully understand the difference in guest levels (VIP) and in room categories PERSONAL ATTRIBUTES Good reading, writing and oral proficiency in English Must be well presented and professionally groomed at all times Strong interpersonal skills and attention to detail QUALIFICATIONS Degree from School for Tourism & Hotel Management EXPERIENCE Minimum 3 years experience in a similar capacity in the hospitality industry