Reporting to the Director of Housekeeping, responsibilities and essential job functions include but are not limited to the following: Consistently offer professional, friendly and engaging service Co-ordinate the operations of the Housekeeping and Colleague Uniform Departments Handle guest concerns and follow through on actions required Ensure the effectiveness of all work teams through staff planning, while adhering to budgeted productivity standards Responsible for ensuring consistency in exceeding guest service expectations Conduct daily inspections of guestrooms and public areas Ensure that all Fairmont standards are in place and monitor performance against these standards Actively participate in Guest Satisfaction initiatives Ensure effective leadership and on-going colleague training and development Provide regular feedback and coaching to colleagues Drive the efforts toward the achievement of improved Colleague Engagement Index results Committed to Health and Safety in the workplace Communicate and co-operate with other departments to ensure the highest levels of guest service are maintained Build strong inter-departmental relationships with peers Ensures Lost & Found property/procedures are followed accurately and consistently Actively participate and promote environment awareness Involvement in special project and renovation Other duties as assigned
Previous leadership experience required Minimum two years’ experience in Housekeeping Experience in Front Office or other operational department an asset Proactive with a meticulous eye for detail Excellent and proven interaction and training skills Communication in French an asset Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment Computer literate with exposure to Property Manager, Royal service as well as Microsoft Excel, Word and Outlook Strong leadership skills, able to lead employees to achieve the department’s vision and measurable goals Computer literate in Microsoft Window applications an asset Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times
Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS AI disclosure: We use artificial intelligence to help screen and assess applications for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.